Sr. Program Manager, Executive Selling Partner Relations

Description

The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller trust. We partner with teams across the Seller Services organization to assure that our sellers receive the world-class experience that they’ve come to expect.

The ESPR team is seeking an analytical, customer-obsessed Program Manager who will leverage business intelligence and data analytics to transform our Selling Partners' experiences.

You will support the program operations within the World-Wide ESPR team through implementation of program and operational mechanisms, alignment and standardization efforts to support scaling, and replication of proven initiatives across the team both geographically and across business verticals. In this is high-impact, high-visibility position, you will interact with a broad group of stakeholders and will require a self-directed individual with strong attention to detail, great deep dive skills, and curiosity to step into unfamiliar spaces to drive change for Selling Partners through new and existing mechanisms. Additionally, this position requires the ability to deep dive into data to ensure we are representing the Selling Partners' experience accurately, and drive change with both operations and technical teams. The successful candidate will possess the ability to multitask, make smart and timely decisions with limited guidance, be curious, and genuinely enjoy the idea of challenging the status quo to innovate for our Selling Partners.

This high-visibility role offers the opportunity to drive data-informed change across our global organization. The ideal candidate will combine analytical rigor with business acumen to deliver innovative solutions for our Selling Partners while scaling our operational capabilities worldwide.

Success in this role requires an entrepreneurial mindset, comfort with ambiguity, and the ability to make data-driven decisions with limited guidance. You should be passionate about using data to challenge the status quo and create measurable improvements in our seller experience.

Key job responsibilities

• Conduct advanced data analysis to identify trends, patterns, and opportunities for process improvement
• Collaborate to build partnerships with key stakeholder groups, businesses and leaders to ensure systemic problems are addressed and corrected.
• Design and implement data-driven solutions to address seller pain points and enhance operational efficiency
• Lead cross-functional projects using both qualitative and quantitative analysis to drive decision-making
• Transform complex data sets into actionable insights for stakeholders across all levels
• Standardize reporting mechanisms and analytics frameworks across global teams
  
  

Partner with technical teams to optimize data collection and integration systems

Basic Qualifications

• Several years of program or project management experience
• Several years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience in analyzing data to drive decisions
  
  

Preferred Qualifications

• Few years of driving end to end delivery, and communicating results to senior leadership experience
• Few years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Company - Amazon UK Services Ltd. - A10

Job ID: A2986033