Specialist Customer Operations Support

Job reference 322752

Specialist Customer Operations Support

Salary £26,164 and a company pension scheme with highly competitive contribution rates

Permanent,

Full time 37 Hours

North West Super Hub

Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business.

Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.

Furthermore, you will work with the relevant internal departments - Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts.

Working hours: 37 Full time hours per week. Typical attendance is Monday to Friday varying between 08:00 - 18:00 (flexibility is required during Peak)

Location: Based at North West Super Hub, you may be required to cover other hubs remotely on occasion,

As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.

The successful applicant will be able to demonstrate the following skills:

• A confident and professional telephone manner.
• Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
• Be able to work to tight deadlines.
• Be flexible and able to react to customer and business demands as required.
• Have a desire to provide excellent customer service.
  
  

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews Late April

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: FRIDAY 11TH APRIL . Please note, this advert may close early if the appropriate number of applications has been reached.

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