Service Support Engineer (Newcastle)

Due to the continued growth of the Service team at JDR Cables, we have an exciting opportunity to add an additional Service Support Engineer to our team. The Service Support Engineer is required at our Newcastle facility to provide engineering support to customers and our field service teams.

Main Responsibilities of the role include:

• Providing front end Technical support to the Customer for the service scopes of work.
• Assessing Customer needs and compiling the technical scope of work which can form part of the commercial bid. This is to include the method, materials, manning and skill requirements.
• Compiling procedures and instructions for Service workscopes.
• Supporting Services training and competency plans including the provision of internal training needs.
• Providing formal 24/7 technical support as per rota and On-call policy.
• Guiding the Service Admin support in the coordination of Technician travel & accommodation.
• Leading continuous improvement initiatives to ensure best practice is maintained and improved upon.
• Maintaining a professional bearing at all times and actively promote JDR products and services to Customers whenever possible.
• Ensuring that all paperwork regarding each job is completed in a timely manner so that invoicing can be completed. This includes site reports, expenses, test sheets, etc.
• Supporting development and delivery of monthly KPI’s aligned to the Services business.
• Supporting the Company initiatives to gain and retain ISO 9001 & 14001 and OHSAS 18001 accreditations. Staff are required to be aware of the Standards and ensure they operate to them.
  
  

This role is very suited to someone with vast experience as an offshore technician that is seeking a role based onshore. If you are an electrical engineer with previous windfarm experience, then this could also be the perfect role for you.

You will hold a technical qualification in an electrical and/or fibre optic discipline and experience in MV/HV power cables or associated plant such as transformers, switchgear and distribution panels. As a Service Support Engineer, you will be the day to day focal point both internally within JDR and for the customer for all Field Service requests for support. Your core responsibility will be for Umbilicals or Power Cables.

Excellent attention to detail is essential, as you will be required to compile procedures and instructions. You will be a strong communicator, with the ability to communicate openly and well with both our customers and field service team.

This role may have some requirements for travel, so a valid UK passport and driving licence is essential. There could also be some offshore work involved so having a GWO certification is highly desirable.

JDR look for candidates that can bring new ideas to our growing industry with enthusiasm, team work and passion so if you feel you have these attributes please submit your application.