Service Desk Technician

Are you a tech-savvy problem-solver with a passion for keeping things running smoothly? Do you love helping people? If so, we'd love to hear from you!

Join our vibrant IT & Change team as a 1st Line Service Desk Technician! Initially on a 6 month fixed term contract, you'll be the friendly first point of contact for our colleagues across our three divisions, providing essential IT support that includes troubleshooting a variety of faults and answering queries, both over the phone and in person.

At Zenith, our Service Desk is more than just a support hub—it's your gateway to a fulfilling career in tech! We're dedicated to supporting driven individuals who are genuinely interested in IT. Our Service Desk Manager, who started his own journey as an apprentice here at Zenith, is a testament to the fantastic growth opportunities we offer.

Why Zenith? You'll be joining a respectful and collaborative team that genuinely cares about one another and regularly receives glowing feedback from colleagues. As an award-winning leader in the fleet industry, we prioritise continuous improvement in our technology. Our latest investment—a £25 million transformation program over four years—will keep us at the forefront of service delivery, ensuring an exceptional online experience for all our customers.

What You'll Do

• Be the voice of support - respond to calls, emails, and walk-ins, diagnosing and resolving a wide range of software and hardware issues
• Think creatively and identify ways to enhance our processes and deliver even better service
• Provide exceptional support to every user, adhering to our service management principles
• Manage Active Directory, Azure Active Directory, Office 365, and Intune to maintain access and security
• Set up new laptops, desktops, and mobile devices, troubleshoot glitches, and install authorized software
• Assist in maintaining a secure network through proactive checks
• Be the go-to for mobile support, provide ongoing assistance to our mobile phone users
• Handle Joiner, Mover, and Leaver requests to ensure seamless transitions for all employees
• Be an integral part of our IT Service Team, making a real impact on our success and efficiency at Zenith
  
  

What Can You Offer

• Experience with Windows Operating Systems and Microsoft 365
• Technical proficiency in software and hardware troubleshooting
• Strong problem-solving and analytical skills
• A passion for customer service and a friendly, helpful attitude
• Excellent communication and interpersonal skills
• A team-oriented and customer-focused attitude that embraces collaboration
  
  

This role is based at our Kirkstall Forge office, requiring in-person collaboration 5 days a week with shifts between 7am and 6pm.

Salary & Benefits

• Salary up to £24,500 per annum
• Annual bonus
• 24 days annual leave & 1 day birthday leave plus the option to buy more
• Private Medical Cover
• Life Insurance
• Breakdown cover
• Dental and Health cash plans
• Critical Illness cover
• Tech Scheme
• Car Sacrifice scheme
• Cycle to work scheme
• Season ticket loans
• Perks at Work – save money on everyday essentials with access to a shopping discounts site
• Support for your wellbeing – we provide a range of tools and resources to support you to look after your own health, whether this be mental, physical, financial or social and help you get back on track. This includes access to and onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
• Sports and Social club - Company/Team activities
• Agile working
• Free parking
• Onsite bistro
• Equality, Diversity & Inclusion networks
  
  

SOUND LIKE THE RIGHT OPPORTUNITY FOR YOU? APPLY NOW!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.