Service Advisor – Thetford

About The Company

The Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Professional Dealer and have been a family owned and run business for over a century.

The Group now operates out of 13 depots spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire. We provide all automotive services, from the initial sale to the complete care and management of entire fleet, no matter the size and scale. Here at the Guest Motor Group, we strive to provide the highest quality of automotive service to all our stakeholders, through fair and understanding interactions.

Employee Benefits

• Paid Overtime.
• Increased holiday entitlement with length of service.
• Recruitment incentive awards.
• Healthcare scheme.
• Cycle to work scheme.
  
  

Working Hours

40 hours per week, Monday to Friday

Plus Saturday mornings on a rota basis

Main Duties And Responsibilities

• Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.
• Answering the telephone & dealing with customer enquiries.
• Dealing with customer enquiries on the Service Reception counter.
• Liaising with the team of technicians.
• Managing the shifts work load in accordance with customer expectations.
• Managing service bookings on day to day basis
• Liaising with Subcontractors to arrange works and chasing when required
• Keeping customers up to date with requests, costs and authorisations
• Complete estimates accurately, clearly and quickly
• To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner
  
  

Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?

Would you like to join a family owned and run Company with over 100 years trading behind it?

If so then this may be the job for you!