Service Administrator

Role: Housing Administrator

Location: Silksworth, Sunderland

Contract: 20hrs p/w Monday - Friday

Salary: £13,000-13,624

For almost 70 years, Abbeyfield Living Society has been a leading provider of housing and care for older people across England. We're dedicated to tackling housing challenges and ensuring that older people have a place to call home within a caring community, and we know it starts with an exceptional team.

A rare opportunity has become available to join our brilliant admin team. Located in the picturesque outskirts of Silksworth, Hope Bank View is one of Abbeyfield's Independent Living Schemes, proving our residents with a welcoming, vibrant community led development.

The Role

• You have the important role of assisting with administrative systems and processes to the highest standard to help our Home Manager and the team run the service both safely and effectively.
• As the face and voice of the home you welcome and assist visitors, residents and employees, providing a welcoming reception service both face to face and over the phone, either dealing with queries yourself, or directing them to the relevant person.
• You'll support your colleagues by providing an office function, covering responding to telephone calls, emails, faxes and correspondence, processing incoming and outgoing mail, photocopying and printing, filing and archiving, taking notes and producing minutes and responding to request for information.
• To enable your colleagues to work effectively and professionally, you maintain adequate supplies of stationary, forms, promotional literature, uniforms and badges and assist with the co-ordination of repairs and maintenance.
  
  

About You

• You will be IT literate, including the basic range of software packages
• Ability to engage well with residents, relatives, colleagues and other stakeholders
• Effective written and verbal communication skills
• Excellent time management skills
  
  

Why Join Abbeyfield?

We’re committed to recognising and rewarding our team members. Working with us comes with a range of benefits, including:

• Annual Leave: 25 days, increasing to 28 days after 5 years of service, plus public holidays.
• Growth & Development: Comprehensive induction and career development opportunities.
• Competitive Pay: Benchmark-based and with progression opportunities.
• Health & Wellbeing: Medicash support, Employee Assistance Programme, and discounted gym membership.
• Financial Rewards: £500 refer-a-friend scheme, life assurance, and company pension.
• Exclusive Discounts: BenefitHub and Blue Light Card discounts for social care sector workers.
• Additional Perks: Occupational sick pay, cycle-to-work scheme, and more.
  
  

You can find out more about what makes working for Abbeyfield great using the link below

Rewards and benefits of working at Abbeyfield | Careers at Abbeyfield

Please note this role will require eligibility to work in the UK, two satisfactory employment references and a basic DBS check, the cost of which will be met by Abbeyfield. You may be asked to provide details regarding convictions; failure to disclose convictions may result in an offer of employment being revoked.

We reserve the right to close this vacancy early if we receive a sufficient number of applications. We encourage interested candidates to apply as soon as possible.