Senior Technical Analyst

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: Permanent

Seniority: Mid-Senior Level

We are looking for an experienced Senior Technical Analyst to join the Technology Operations Development & Projects Team in our Technology Division. The Senior Technical Analyst will work closely with our engineering teams and internal stakeholders to ensure a quality end to end technical design is produced.

Through engagement with change delivery teams the technical analyst will ensure that existing processes and applications have been updated to reflect the new changes, and that the existing support functions are prepared and ready to support the new changes.

If you are a skilled Technical Analyst with a keen interest in financial services, we would love you hear from you!

What you’ll be doing?

• Analysing changes to business systems from a technical perspective, ensuring that the project is clear on Technology Support requirements and that support teams are prepared to support new capabilities and features.
• Ensuring existing systems and processes are not disrupted by highlighting issues to the changes projects.
• Collaborating closely with stakeholders and understanding how technical change meets business requirements whilst interpreting the impact on other systems.
• Liaising with third party system and data providers including setting up and leading meetings as well as improving processes.
• Acting as consultant for the technology area for complex problems and issues and provide support to the application support team to resolve incidents during peak times of the year.
• Assessing the impact of change on existing complex support models and having a mindset for continuous improvement.
  
  

Who are we looking for?

• Ability to design technical documentation and be able to articulate and present technical documentation to technical and non technical colleagues.
• Someone who is analytical and logical and can understand a proposed technical change and see how it might potentially impact systems, operational processes, and procedures that support the estate.
• Accurate data, system availability and effective support are essential to the successful operation of the Partnership and SJP. Having an appreciation of software development practices is key to this role.
• Experience of a variety of application integration approaches, application development, design, and integration and experience of working with technology in a regulated environment.
• Strong understanding of core cloud infrastructure and ITIL/ITSM processes, especially incident management.
• Able to question internal and external stakeholders and being able to adapt communication style to both technical and non technical audiences.
  
  

What's in it for you?

• Private Medical paid for by Company.
• Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
• Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
• Parental leave – 6 months full pay
• 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
• Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)
  
  

Flexible Working We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]

What's next?

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.