Senior Software Engineer - LLM / HelixGPT - Remote

Description and Requirements

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Our Digital Service & Operations Management (DSOM) suite is an exciting portion of our portfolio that involves datacenter technologies. This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients and new logo accounts. Strong verbal communication skills to build customer confidence in the BMC partnership and products are required.

The BMC Solution Engineering Architect Leaders (SEAL) team is the customer facing arm of R&D with the mission to make our customers successful through trusted partnerships and customer advocacy. In this role you will work with a wide range of BMC products, including our new Helix suite. You will be responsible for enabling our customers by providing best practices, conducting enablement workshops, developing product, tools, and customizations, and performing architecture reviews. You will participate in product demos and reviews and provide product feedback as a customer advocate. The ideal candidate has good communication skills and can work closely with customers, the field, and technical resources. The candidate is also expected to have strong technical skills and the ability to troubleshoot and debug complex systems and software.

The Role Has Two Primary Focus Areas

• Develop Product Capabilities and help drive product design decisions.
• Ability to work at as a technical SME to enable customers on newly developed features and help our customers achieve more value from their investments with BMC.
  
  

Primary Roles And Responsibilities

You will be working as a Senior Product Developer focused on our Service Management product line including our latest GenerativeAI innovations with our Helix GPT platform. Your role is to develop new product capability; Assist our customers implement new product features; and expand the value they are getting from our products by understanding their use cases and recommending creative solutions.

• Develop new product features.
• Support our top-tier customers to proactively drive value realization through architecture reviews, best practices, product enablement and developing MVP/POC.
• Work closely with our account and field teams on customer activities including proof-of-value and trials.
• Be a team member who is passionate about quality and demonstrates creativity and innovation in enhancing our products and making our customers successful.
• Excellent coding, problem solving, debugging, analytical and communication skills.
• Ability to learn new BMC products and technologies as required for a successful release delivery and customer support.
• Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Quickly critique the initial problem analysis to ensure that all data necessary for problem resolution is available in a timely manner.
• Collect business and technical requirements from customers and map them to BMC required capabilities to justify the investment through the definition of an ad-hoc business case.
• Build, customize, and deliver technical presentations to explain how product capabilities address customer pains and deliver value within the identified scenarios.
• Actively participate in activities to improve our customer experience of the portfolio.
  
  

Experience/ Qualifications

Mandatory Skills

• Expertise with programming languages including Python & Java.
• Understanding fundamentals of LLM (Azure, OpenAI, Vertex etc)
• 5-8 years of technical job experience with commercial software development
• Bachelor’s degree in computer science or related discipline
• Ability to communicate technical and business information to a varied audience (technical and non-technical customers)
• Excellent verbal, written, and interpersonal communication skills.
• 25% travel may be required, based on our customer engagements.
  
  

Valued Skills

• Knowledge and understanding of at least one database such as Oracle or PostgreSQL
• Experience using cloud computing (AWS, Azure, Open Stack) and docker/container-based technologies.
• Proficient in debugging and troubleshooting complex systems and customer issues.
• Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.
• Any experience with BMC Helix and Application Development
• Understanding of supervised, unsupervised, and reinforcement learning algorithms.
• Understanding of data science or any exposure to prompt engineering will be added advantage.
  
  

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is £ 57,000 - £ 95,000