Senior HVAC Technician Heat Pumps - Trane UK Ltd

Trane Technologies


Date: 1 day ago
City: Bolton
Contract type: Full time
At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview

The HVAC Senior Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes, whilst coaching and supporting the team in the region.

Key Responsibilities

Customer and Technical:

  • Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
  • Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
  • Build and maintain strong relationships with customers, acting as a trusted point of contact.
  • Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
  • Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
  • Reporting and Analysis: Generate regular reports on completed invoiced work orders.
  • Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
  • Communications with supervisors, regions service managers and other senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls And Administration

  • Proven experience in service or field-based technician role.
  • Strong knowledge of customer service principles.
  • Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
  • Effective communication skills
  • Analytical thinking and problem-solving abilities.
  • Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills And Capabilities

  • People and communication skills with a positive mindset
  • Able to work with minimal supervision.
  • Appropriate skilled based certificates with F-Gas
  • Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
  • Proficient in using Microsoft Office Suite.
  • UK Drivers licence as a company vehicle will be allocated
  • Right to Work status confirmed for Country of application.

You Can Look Forward To

  • Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
  • Company vehicle
  • A fast-paced working environment
  • An excellent working culture and community
  • A structured induction plan with continued learning and development.
  • A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

ILS Manager

MBDA, Bolton
1 week ago
BoltonAn opportunity has arisen within our Customer Support business area for a number of Integrated Logistic Support Managers to ensure our ability to support our next generation Missile systems to our worldwide customer base. These opportunities will give you considerable scope to improve programme management skills, develop Customer facing skills and promote your profile internationally within MBDA.Salary: Circa £65,000 depending...

Outbound Sales Executive

K3 Capital Group, Bolton
1 week ago
Are you ready to step into a Sales role that offers a unique edge? Join us at KBS Corporate, the UK’s leading advisor in company sale services, and kickstart your career within the M&A industry today!KBS Corporate, part of the K3 Capital Group Plc, is a recognised advisor in company sale services, offering guidance and advisory services to SME's. As...

Business Development Manager

Severfield, Bolton
2 weeks ago
Vacancy SummaryAt Severfield, we’re creating better ways to build for a world of changing demands.Our competitive advantage is our people, and we’re always looking for talented individuals to join us as we continue to transform skylines across the UK & Europe. A career at Severfield presents the opportunity for you to develop, grow, and to feel part of something special,...