Senior Analyst, Risk Management

American Express

Date: 2 weeks ago

City: Brighton

Contract type: Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?
The International Fraud Risk Management (FRM) organization manages the policies, procedures and systems to control fraudulent use of American Express products and services across Europe Middle East and Africa. FRM helps enable profitable business growth by reducing the risk of fraud and maintaining our customer’s confidence in the security of our products.
We use both process controls and statistical tools to detect fraud and minimize the disruption of good spending. FRM is also accountable for building the infrastructure to manage the emerging risks associated with e-commerce and internet services.
The role involves managing EMEA issuer Card Not Present fraud risk strategy with aim to maximise legitimate spend and driving reduction in fraud losses as well as managing PSD2 related tasks and regulatory reporting, audits and building new strategies to adhere to regulatory changes as well as new emerging fraud trends. The role will be based in Brighton or London.
The position will require a close collaboration with Decision Science and Fraud Strategy teams on development and implementation of strategies aimed to improve fraud controls in Card Not Present area. It will also entail working with FRM product teams, Consumer and Corporate business lines as well as Control Management, Legal, Compliance and other cross functional teams to enable and manage rollout of new capabilities and strategies aimed at securing growth of the portfolio in the region while ensuring appropriate fraud risk controls are in place.
Manage EMEA issuer fraud risk strategy for card not present area (online and Mail order/Telephone order, recurring billing) holistically. Closely monitor portfolio MIS, perform analyses and conduct regular fraud case reviews to identify vulnerabilities and opportunity for incremental controls & transaction model enhancements and more effective risk strategies.
Core responsibilities:

Collaborate with security teams on compromise and data breach investigation and provide input and analysis required by business teams and law enforcement agencies
Work in partnership with control management teams to ensure that fraud policy controls driven by regulatory requirements are designed as expected to mitigate non-compliance risks
Drive deployment of Issuer fraud risk capabilities and controls around incremental data points available in enhanced 3DS SafeKey messages and new data points made available by vendors or merchants through close collaboration with FRM Decision Science and Digital Experiences team
Support fraud regulatory reports validation and consultancy related to shaping the Point of Arrival approach at the enterprise level
Partner with other functional areas and Lines of Business to respond to any new/incremental regulatory needs impacting Card Not Present/eCommerce sector and provide fraud risk consultancy/assessment
Partner with FRM counterparts in other regions, utilise internal cross region best practices and industry knowledge to incorporate feedback to drive continuous fraud prevention
Support external and internal audit activities related to fraud risk owned controls, capabilities or processes.

This role may be subject to additional background verification checks.

Minimum Qualification

Demonstrated experience in problem solving and analytical skills are crucial.
Strong SQL/Python and Microsoft Office tools expertise is required
Strong communication and presentation skills to convey fraud insights and thoughtful leadership in managing fraud business strategies
Proven track record of working proactively and independently to drive results
Ability to analyse structured and unstructured data and translate data into quantifiably and meaningful solutions. Demonstrated ability to deliver data driven recommendations
Project management experience with ability to manage multiple initiatives simultaneously and proven flawless execution
Exceptional ability to think strategically and analytically
Excellent relationship management skills – demonstrated the ability to forge and sustain complex business relationships across
Ability to manage multiple requests and changing priorities and to work in a fast-paced dynamic environment. Demonstrated ability to work effectively in a high-pressure situation, handling several priority assignments simultaneously
Self-starter with the ability to make sound risk-based decisions based on data independently
Experience in Fraud and fraud analytics is preferred
Undergraduate/Master degree is required

Preferred Qualifications

Experience in Fraud risk management and fraud analytics is preferred
Project management experience with ability to manage multiple initiatives simultaneously and proven flawless execution

Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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