Security Operations Center (SOC) Operator

What To Expect
The Tesla Global Security team want to make a difference, take security seriously and to provide our customers, visitors and employees with guidance and support. Tesla has an outstanding opportunity available for a Security Operations Centre (SOC) Operator III to join the Security Team at Tesla. The SOC Operator is responsible for triaging security reports, supporting emergency response coordination, responding to and validating alarms and other security alerts and security risk monitoring and analysis. This position will be based onsite in Milton Keynes, UK.

The Security Operations Centre provides support and coordination to all sites within the EMEA region. This includes coordinating and facilitating the crisis management response to security incidents, regional security risk monitoring and analysis and assisting with alarm monitoring services for Tesla locations across EMEA. The Security Operations Centre troubleshoots and escalates issues with the access control, intrusion detection and fire alarm systems.

What You'll Do

Monitoring of security alarms of Tesla locations throughout EMEA, as needed, dispatch personnel to incidents

To coordinate incident response, communicate with site points of contact and emergency services

Assist with CCTV video requests and provide timely updates to requesters

Document each incident that comes into the SOC and escalate as needed to management

Produce risk assessments for new locations, high risk travel or changes in location business types

Coordinates with other SOC team members to ensure proper coverage

Ensure the development of standard operating procedures and the tempo of operations

What You'll Bring

Excellent oral and written communication skills in English. Additional languages are advantageous

Prior experience in dispatch, call centre, or SOC is preferred

Working knowledge of access control, surveillance, and other security systems

Knowledge of disaster management, active shooter, personnel management, and crisis management is preferred

Capable of multitasking and navigating an ambiguous situation in a fast-paced environment; enjoys challenges and problem solving

Individual who is self-directed and capable of working with little supervision

MS Office programme proficiency (Word, Excel, and PowerPoint, Office 365, Power Automate/BI)