Second Line Technical Support Analyst

Job Advert

Heard of us?

At Radius, we provide best in class fleet and connectivity solutions to businesses of all sizes.

Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future.

Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.

We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues.

Technology and data underpin everything we do and have a big part to play in our ongoing growth plans.

This is where you come in…

The role…

The role of Second Line Technical Support Analyst is important to us.

This is an office-based role, working within the Software Development department that is based in our telematics HQ in Crewe, Cheshire.

As part of our Telematics Technical Support Team, you will be responsible for supporting our telematics maintenance application, working alongside the development team to provide the business high quality support.

You’ll provide a friendly face to the business and bridge the gap between our internal third line support team when they need to be involved with bug fixes.

Your Responsibilities Will Include…

• Working through Technical Support Tickets on our Jira Service Desk Board.
• Communicating with the business and keeping them updated on the progress of tickets.
• Interrogating the code repository to help identify problem areas for Third Line Support.
• Highlighting recurring or High-Profile issues to the Third Line Team and Management.
• Connecting to, querying, and updating production databases to resolve data issues that may have occurred.
  
  
  

What do we expect of you?

This role could be ideal if you have a Support Developer, Application Support, or Product Support background.

We’re Looking For You To Bring

• Strong SQL skills.
• Ability to prioritise and pivot between tasks.
• Ability to communicate with business users.
• Ability to bridge gaps between technical and non-technical people.
• An appreciation of some of our varied tech stack: Java, React, Spring Framework
  
  
  

What can you expect of us?

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Performance-related bonus scheme
• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• ‘Cycle to work’ scheme
• Free breakfast daily in the office
  
  
  

And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with café, pizzeria, roof top bars, and more!

Still curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

Note To Recruitment Agencies

We do not accept unsolicited agency CVs or candidate profiles. Any unsolicited CV or profile received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius talent team.

Department

Technology & IT

Contract type

Permanent

Hours

37.5

Salary

Competitive