Seasonal stylist - Part Time 16 hours - Cheshire Oaks

IL TEAM ALLSAINTS

In AllSaints crediamo che le buone sensazioni possano essere trasmesse tramite i nostri valori, per questo motivo rendiamo i nostri clienti cool e fiduciosi in se stessi quando vestono i nostri prodotti.

Se, anche tu come noi credi nel potere che può avere un giusto outfit, ci piacerebbe parlare con te.

Siamo un brand globale con all’interno tanti talenti diversi in una moltitudine diversa di ruoli. I nostri prodotti sono disegnati in casa e fatti da un piccolo numero di artigiani intorno per il mondo con standard ecosostenibili.

Siamo un brand innovativo con un piano di sviluppo ben preciso e siamo alla ricerca di coloro che vogliono contribuire a questo.

THE ROLE

As an AllSaints Stylist, you are the fundamental link between our products and customers.

The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.

You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times.

You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.

WHAT WILL I BE DOING?

• Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
• You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
• You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
• Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey
• You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
• You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
• You will greet our customers into our store and tailor your approach to support the purpose of their visit
• Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
• Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development
• You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
• You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly
  
  

WHAT SKILLS DO I NEED?

• Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience
• Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike
• Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors
• Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
• Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
• You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints
• Excellent attention to detail
• A confident communicator
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
  
  

ABOUT THE LOCATION

Our outlet store in Cheshire Oaks has been open since 2006 and usually trades from 09:00am - 20:00pm (subject to seasonal change). With nearly eight million visitors per year, our teams are always kept busy! They also care very much about the environment and have all signed up to plant trees in partnership with a local charity, utilising our paid volunteering day employee benefit. Store Location. Approximately a 30 minute journey from Chester station.

What We Stand For

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future