Sales & Customer Service Assistant

Make your mark at BRE!

Are you passionate about delivering exceptional customer service and supporting sales teams to achieve their best? BRE is looking for a motivated and enthusiastic Sales & Customer Service Assistant to join our team! In this pivotal role, you'll be the backbone of our customer experience, ensuring smooth operations and outstanding service delivery. If you're ready to make a difference and thrive in a flexi-hybrid working environment, we want to hear from you!

Help BRE make buildings safer and more sustainable!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE

As a Sales & Customer Service Assistant at BRE, you will play a crucial role in supporting our Sales and Customer Service teams to ensure the smooth delivery of services to our customers.

Key Responsibilities

• Deliver high standards of service to internal and external customers.
• Support sales team with process improvement, tracking, and analytics.
• Provide pre and post-sales support to KAMs, BD teams, and Inside Sales teams.
• Promote best practices in sales and account management via CRM.
• Manage and maintain key documents and ensure compliance with BRE policies.
• Handle bookings for sales activities and organize meetings/events.
• Create and verify accounts on CRM; liaise with Finance for invoicing.
• Support invoicing and payment queries.
• Complete new supplier forms and raise purchase orders.
• Collaborate with Finance to ensure policy awareness and resolve posting issues.
• Set up onboarding plans for new joiners and ensure system access.
• Liaise with Marketing for event attendance and distribute reports.
• Provide front-line support for customer service enquiries.
  
  

Your Profile

• Extensive customer service and sales experience.
• Skilled in call handling, administration, and Microsoft Office.
• Excellent time management, prioritization, and attention to detail.
• Strong written and verbal communication skills.
• Exceptional interpersonal and customer service skills.
• Professional, self-motivated, and proactive.
• Positive, collaborative team player.
• Thrives under pressure with high energy.
• Passionate about delivering high-quality events.
• Excellent communicator, able to build relationships at all levels.
• Relevant work experience in a similar role.
• Ability to work at pace while maintaining accuracy.
• Experience in understanding and delivering against customer needs.
• Articulate and a fantastic communicator.
  
  

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, wellbeing, and career development.

Financial & Security Benefits

• Pension scheme – 5% employer-matched contribution
• Life assurance – 4x your basic salary
• Enhanced maternity package
  
  

Health & Wellbeing

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
  
  

Career Development

• Learning & development – Free access to BRE Academy and our online learning platform
• Professional membership reimbursement
  
  

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (once per week).

BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We’re ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.