Retail Security Officer

OCS


Date: 10 hours ago
City: Brentford
Contract type: Full time
About The Company

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role

Purpose of the Role

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

  • Act as a visible security presence within the store, deterring theft and anti-social behaviour.
  • Conduct regular patrols of the store premises, ensuring safety and security at all times.
  • Monitor CCTV and other security equipment to identify and respond to suspicious activities.
  • Carry out searches of individuals if required in accordance with company policies.
  • Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
  • Complete detailed and accurate incident and observation reports.
  • Liaise with store management and staff to address security concerns or potential threats.
  • Customer Service
  • Provide a professional and welcoming approach to customers, staff, and visitors.
  • Assist customers with directions or queries where needed.
  • De-escalate confrontational situations calmly and professionally.
  • Compliance and Support
  • Ensure compliance with all site-specific procedures, company policies, and legal requirements.
  • Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Essential Requirements

  • Valid SIA License – Door Supervisor (DS) or Security Guarding required.
  • Strong observational skills with the ability to identify suspicious behaviour.
  • Proven ability to handle difficult situations calmly and professionally.
  • Excellent verbal and written communication skills for reporting and interactions.
  • A proactive and professional approach to ensuring safety and security.
  • Flexibility to work varied shifts, including weekends and evenings.

How To Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Conference and Events Coordinator - Brentford FC

Levy, Brentford
1 week ago
£33,000Role OverviewAs the Conference and Events Coordinator at Brentford, you will be responsible for planning & organising various events. These events can range from corporate conferences, weddings, and trade shows to private parties. As the Conference and Events Coordinator you will work closely with clients & internal teams to ensure the client’s vision is brought to life while managing logistics...

Accountant - London

Halliburton, Brentford
1 week ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global...

HGV Driver Class 2

Travis Perkins plc, Brentford
3 weeks ago
HGV Driver - Class 2 - Brentford (No Weekend or Overnights!)What’s in it for you?Work-Life Balance: Monday to Friday, no weekends or Bank Holidays. Competitive Salary & Bonus: A basic salary with bonus potential YOU control—£300 per quarter for safe driving, plus an annual branch bonus. Modern Fleet: Well-maintained vehicles to ensure you have the best tools for the job....