Relationship Manager

About Us

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Relationship Manager to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring Relationship Managers for our Customer Connections department based in Warwick

About The Role

The Relationship Manager is the first point of contact for our customers and supports them through our connections process. They’re the voice of the customer internally and ensure we know the customer’s needs and requirements, whilst actively managing the customers progression against critical connection milestones.

This role is crucial in connecting customers to the high voltage transmission system in England and Wales and turning the UK’s net zero ambitions into reality.

What You'll Do

• Proactively engage with customers to build and strengthen relationships.
• Log customer complaints and resolve these quickly and efficiently.
• Capture customer intelligence in our CRM system and feed insight into our business plan.
• Act as a data champion for our CRM system to ensure our data is accurate and aligns with our customer’s pipeline – including the logging of all customer meetings/interactions.
• Understand our customer’s needs and keep them updated via progress meetings and communications.
• Have a good understanding on all aspects of a TOCO and be able to articulate in ways to suit customer understanding.
• Write Account Plans for our strategic customers.
• Share knowledge, coach and help in developing the Associate & Assistant Relationship Managers.

What You'll Need

• Experience of managing multiple customers or stakeholders.
• Proven track record of being able to influence at a peer level.
• Commercial acumen and negotiations skills.
• Thrives in a busy working environment with numerous activities running in parallel.
• Experience in relationship and/or account management preferred.
• Experience in using a CRM System (Salesforce or similar) preferred.

What You'll Get

• Salary between £46,000 to £54,000 dependent on experience
• Excellent work/life balance and company culture
• 26 days annual leave plus 8 statutory days
• The option to buy additional or sell holiday
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%. Overall 18%
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – relevant to your role
• Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days)
• Access to apps which support health, fitness and wellbeing

More information

National Grid Electricity Transmission (NGET) is at the heart of energy in the UK. The electricity we provide gets the nation to work, powers schools and brings energy to life.

Our energy network connects the nation, so it’s essential that it’s continually evolving, advancing and improving.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below:

https://www.nationalgrid.com/electricity-transmission/

The closing date for this vacancy is 10/03/25