Reception Administrator

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

As a Reception Administrator, you will be the first point of contact for our company. Our Reception Administrator duties include offering support across the organisation. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

To be successful as a Reception Administrator, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and the ability to work under pressure are essential for this position. This role may require working in shifts, so flexibility is a must.

Position: Reception Administrator

Location: Customer Solution Centre, Slough Trading Estate (Slough, Berkshire)

Job Type: permanent, full time

Hours: Monday to Friday, 37.5 hours (7:30am-4pm)

Salary: £27,803 per annum

Benefits: 24 days holiday (plus bank holidays); onsite restaurant; personal learning; workplace pension; free parking; free access to wellbeing support; friendly working environment

About The Role

Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.

• Answering, screening and forwarding any incoming phone calls while providing basic phone etiquette and information when needed
• Serving visitors by greeting, welcoming, directing and announcing them appropriately, in person or on the telephone; answering or referring enquiries
• Updating calendars and schedules (booking meeting rooms)
• Helping with mobile phone allocation process for starters and leavers
• Keeping Lanes Directory and asset registry up to date by recording new starters, leavers, and new devices
• Maintaining Training Matrix
• Assisting the recruitment team with administrative duties and any ad hoc projects (e.g., acquiring references for new starters, drivers checks...)
• Sorting and distributing post
• Providing administrative duties to directors, managers and employees as requested

• Maintaining security by following correct procedures:
• monitoring logbook
• issuing visitor badges etc.
• Representing the business with a positive attitude and professional appearance
• Keeping basic office supplies such as meeting room adapters and pens stocked and accessible to visitors
• Other clerical duties such as filing, photocopying, collating etc.
• Any other reasonable ad-hoc tasks, duties or projects as requested by management
  
  
House Keeping / Health & Safety


• Maintaining a level of tidiness in reception
• Conducting regular “floor walks” ensuring the following:
  
  

• All TV’s are tuned into Sky News
  
  

• All TV screens above regional desks are tuned into correct regional dashboard
  
  

• All coats / jackets are removed from backs of chairs
  
  

• All personal phones are removed from desks
  
  

• Meeting rooms are set for use (pens & adapters available, chairs tucked in etc.)
  
  

• Any building repairs are reported to the PA to Technical Director and / or Stores Controller / Facilities Coordinator
  
  

• Ensuring all staff & visitors are wearing the appropriate badges whilst present in the building
• Liaise with Health, Safety & Wellbeing team to ensure that the facilities meet government regulations and environmental, health and security standards
• Contribute to a safe and healthy work environment by:
  
  

• Reporting all accidents and hazards
  
  

• Avoiding unsafe practices at work
• Be aware of all Lanes Group policies and your responsibilities towards them
  
  

Additional Duties

• Contesting PCNs to the relevant councils
• Assist in the configuration of new starter phones
  
  

So if you enjoy working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

About You

The ideal candidate will:

• Be hard working, respectful and maintain confidentiality
• Comply with health and safety standards.
• Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
• Have good knowledge of Microsoft 365
• Have solid communication skills (both written and verbal)
• Be resourceful and proactive
• Multi-task, prioritise, work under pressure and on own initiative
• Have the ability to deal with people at different levels
  
  

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.