Computer Service Technician

Job Description

We are seeking a skilled and proactive Computer Service Technician to support the installation, maintenance, and repair of computer systems and related hardware. The role will involve servicing devices and systems for internal and external client projects across a variety of sectors. This position will suit candidates with strong diagnostic, repair, and technical skills and practical experience in hardware and operating systems.

Key Responsibilities

• Install, configure, and test computer hardware, peripherals, and related equipment (e.g., processors, memory, displays, storage devices, printers, etc.) per manufacturer and client specifications.
• Diagnose and troubleshoot hardware faults and performance issues on desktop PCs, laptops, MacBook, servers, and networked equipment.
• Replace, repair, or upgrade defective or obsolete components as required.
• Assist in installation and configuration of operating systems and firmware updates, including software drivers and security patches.
• Provide on-site and remote technical support for internal employees and external clients.
• Maintain detailed service records, including documentation of issues, fixes, and parts used in accordance with internal tracking systems.
• Participate in rollout projects, IT asset deployments, and hardware refresh cycles.
• Ensure compliance with data protection and equipment handling procedures during all maintenance activities.
• Liaise with vendors and third-party support services when escalating complex hardware issues.
  
  

Requirements

Essential Qualifications and Experience:

• GCSEs (or equivalent) including English and Maths; A Levels, BTEC, or NVQ/SVQ Level 2/3 in IT or Electronics desirable.
• Proven hands-on experience in computer hardware maintenance, installation, and repair.
• Strong understanding of PC components, peripherals, operating systems (Windows/macOS/Linux), and device drivers.
• Ability to read and interpret technical manuals, schematics, and service instructions.
• Effective verbal and written communication skills.
• Logical problem-solving and time management skills.
• Willingness to travel locally for client-site servicing.
  
  

Desirable Skills

• Experience in managed IT services environment.
• Familiarity with IT asset management tools and ticketing systems.
• Valid UK driving license.
  
  

What We Offer

• Competitive salary based on experience
• Ongoing training and professional development
• Opportunities to work on diverse client projects
• Supportive and innovative work culture
• Workplace pension and employee benefits scheme