Public Liaison Officer

Career Opportunity: Public Liaison Officer (Southern)

Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life and to support this we promote a healthy, productive, and flexible working environment that respects work-life balance.

We are now recruiting for a Public Liaison Officer to work in our Southern Region on a highways scheme in Folkestone, Kent. This is a full time position Monday to Friday for a minimum of 6 months, with the possibility of extension beyond this. Due to the job role there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable.

The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business. Liaison with the client team will also form part of the role.

Main Duties:

• Dealing with Project Stakeholders in accordance with the Stakeholder Management Plan
• Interface with the general public, local residents and businesses
• Developing and operating a customer complaints process in a timely manner
• Working with the construction project team including participating in team meetings
• Communication with our client and the client’s PR team
• Compilation of monthly reports
• Organisation of regular public exhibitions
• Production of regular newsletters and press releases
• Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme
• Liaison with local schools and organisations including arranging presentations and events
• Preparing for and assisting in the hosting of Considerate Constructors scheme audits
• Development of social value initiatives
  
  

Are you the person we are looking for?

We are seeking an individual with excellent public facing skills, a confident communicator, who is highly organised with creativity and imagination.

The ideal candidate will be able to cope well under pressure, be good at multitasking and have excellent time management skills. Must have previous stakeholder and public management experience. Must also be proficient in the use of Word, Excel, Outlook and PowerPoint.

Some previous experience in the construction industry would also be desirable. Knowledge of the local area in Folkestone would also be advantageous.

Excellent benefits package and personal development opportunities:

We don’t just offer a great place to work with a supportive, family atmosphere. We also offer:

• Life assurance cover (4x annual salary)
• Company pension scheme (we match up to 8%)
• 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday)
• Extensive training programmes
• Employee Assistance Programme
• Employee benefits platform
• Free on-site parking
• Company social calendar
• Regular fun days and a broad range of charity events
• A supportive business that genuinely wants to help you progress in your career.
• ‘The Great Escape’ - leaving work early every Friday!
  
  

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We also place high importance on our inclusive recruitment policy and will do our very best to support those applicants who may need adjustments in order to take part in the recruitment process. Please do let us know if you require any additional assistance or adjustments.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within two weeks please note that on this occasion your application has not been successful