Product Support Analyst

OBN (UK) Ltd


Date: 5 hours ago
City: London
Contract type: Full time
Key Duties And Responsibilities

Your duties as Product Support will be varied; however, the key duties and responsibilities are as follows:

  • Ensure compliance with service level agreements (SLAs) and manage system changes.
  • Provide technical support and engage with both internal and external customers to resolve issues.
  • Lead and motivate cross-functional teams to ensure the delivery of high-quality products and services.
  • Implement environmental considerations in product deployment to emphasise sustainability.

Role Requirements

To be successful in your application to this exciting role as the IT Platform Manager, we are looking to identify the following on your profile and past history:

  • Relevant degree in Computer Systems or relevant IT experience
  • Proven industry experience in business processes, systems, and data.
  • A working knowledge and practical experience with Salesforce, ServiceNow.

Key Words: IT Platform Manager / Salesforce / ServiceNow / WalkMe / Technical Support / System Changes / SLAs / Cross-functional Teams / Environmental Considerations / Product Deployment / Stakeholder Management

Please apply via the link: https://www.hyperec.com/jobs/product-support-analyst-14908/

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the STEM sectors, combining recruitment expertise with scientific knowledge to help you advance your career.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Manager, EEE Business Systems

Novartis, London
2 days ago
SummaryStep into a pivotal role where your expertise will shape the future of External Expert Engagement systems at Novartis. As Senior Manager EEE Business Systems, you’ll be the driving force behind business-side enablement and documentation for platforms like HIP/ENGAGE or GEMS—ensuring they operate seamlessly and in full compliance. Your work will directly empower global medical teams, enhance user readiness, and...

Java Engineer

Rightmove, London
3 days ago
Role: Java Engineer - Native AppsLocation: London office / Hybrid (2 days per week in the office)Reporting to: Engineering ManagerRightmove’s Native Apps are central to how millions of people find their next home. We are investing in creating faster, smarter, and more personalised mobile experiences, built on modern technology, powered by data, and driven by teams who care deeply about...

Director, Enterprise Sales, UK

Attentive, London
5 days ago
Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.With a top-rated customer success team...