Product Operations (Senior) Associate

Department: Software Solutions

Location: Oxford, UK

Description

Aurora Software is an integrated suite of products helping utilities, funds and governments make key strategic and investment decisions on the journey to net-zero, globally.

We are now looking for a high-impact Product Operations (Senior) Associate to accelerate our product development. In the role, you will build the operational backbone for our software products— ensuring roadmap and backlog clarity, turning telemetry into decisions, and orchestrating smooth releases—so teams ship the right things, faster, with evidence.

Key Responsibilities

Data and insight

• Decide key product metrics to track, and ensure data accuracy to power key product decisions
• Build and maintain clear product dashboards and surface regular insights and takeaways

Roadmap and planning

• Standardise and maintain a single source of truth for product roadmaps and backlogs
• Work with product managers to establish, deliver and maintain appropriate roadmap and backlog views, tailored to the audience and use case
• Operate the planning cadence, coordinating the stakeholders and ensuring capacity, dependencies and risks visible

Product process ownership

• Help define and own key product processes across product teams; (e.g. how teams interface with one another, the right communication and decision channels), and ensure they are implemented and continuously improved based on feedback and business needs

Releases

• Keep a shared release calendar and publish short “what’s new” notes
• Ensure smooth interfaces and information flow between the various teams involved in product releases – including product, customer success and commercial

Customer voice

• Standardise customer research operations - recruitment, consent, scheduling – and ensure insights are shared and distributed in right contexts for maximum impact
• Work with the CS team to close the loop with customers on shipped changes; track impact on satisfaction/renewals

Skills, Knowledge and Expertise

Required attributes:

• 4+ years of relevant professional experience, including experience in product ops or product management for B2B SaaS products
• Strong analytics capabilities (SQL /dbt), experimentation basics, and product sense
• Systems thinker who designs standards that stick and drives their implementation
• Effective stakeholder management and cross-functional coordination, with strong communication skills across Product, Engineering, CS, and Sale
• Delivery-oriented, highly organised, and comfortable coaching teams on process and evidence

Desirable attributes:

• Experience with specialised product analytics stacks (e.g. Segment/Amplitude/Mixpanel, LaunchDarkly/Optimizely), product management stacks (e.g. Productboard/Jira Product Discovery) and BI (Looker/Mode)
• Familiarity with energy/enterprise SaaS contexts

What we offer

Some of the benefits we include are:

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.

To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.

Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.