Test Center Network, System Administrator

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

PSI, an ETS Company, has a mission is to help people meet their potential. That is our core purpose, enabling our vision to empower people in their careers and drive organisational success. We achieve this by being the one workforce solutions provider that fuses science, technology, and expertise to deliver best-in-class testing, assessment and development products and services. PSI’s culture is as strong as the people who embody our core values. These include our drive to work together as one team, to be dependable in our pursuit of rigor and excellence, to value people and respect everyone’s talents, to embrace diversity in perspectives and culture, and to think creatively with the willingness to experiment.

Why This Role is Important to PSI

The TCN System Administrator will be responsible for providing hardware and application support for PSI’s Owned & Operated test center network. Provide timely, professional assistance for proctors throughout the PSI networks, including all hardware, internet and telephony/voice support, e-mail, and remote administration tools. The TCN System Administrator is also an escalation point for our Operational Helpdesk who provide support to our global network of test centers. You will be working as part of a global team, will engage with vendors and technology partners and will contribute to ongoing projects.

Who We Are Looking For

This opportunity is ideal for a determined and proactive individual who is willing to develop their skills in a variety of IT disciplines. This role requires an analytical thinker who can resolve issues, examine trends, identify problem areas, and propose solutions. We’re also looking for someone who seeks progression and embraces the prospect of being part of a growing organization, where they can personally make a difference.

Core Responsibilities

The TCN System Administrator’s Primary Responsibilities Are

• Provide hardware and software support for PSI Owned & Operated test centers.
• Some travel (up to 50%) is required to upgrade hardware at US PSI Owned & Operated test centers is required.
• Investigates system issues and provides solutions using specific product knowledge, system utilities, and operating environment.
• Develop PSI-specific proficiency in hardware configuration, assembly, and installation.
• Provide escalated support to Operations Helpdesk staff in support of test center hardware and software.
• Participate in the Quality Assurance process of testing application releases.
• Monitor server logs, maintain asset inventory and assist with other operational checklist items.
• Support General IT network, desktop and infrastructure as needed.
• Assist in the specification, recommendation, installation, and ongoing support of various automated systems (including PCs, servers, networking equipment, communications systems, video conferencing facilities, mobile test centers and more.)
• Perform project work as assigned.
• Perform other ad-hoc duties as assigned
  
  

Role Requirements

• Minimum of 2 years’ experience in a similar role.
• Strong experience troubleshooting Microsoft Windows 10/11 systems.
• Good skills with Office 365 applications and environment
• Knowledge of basic network operation including Wireless Networking, Ethernet, and TCP/IP fundamentals
• Understanding of print functions and experience troubleshooting printing issues
• Experience in assisting remote users across multiple time zones. * Knowledge of VOIP phone systems a plus
• Knowledge of Cisco IOS a plus
• Excellent diagnostic ability
• Ability to communicate effectively and courteously with staff and clients.
• Perform consistently as a good team player with a positive attitude.
• Self-starter with the ability to multitask, manage tasks and time effectively, and stay well organized in a fast-paced environment following projects from beginning to end, providing updates along the way.
• The job may require occasional travel to remote sites domestic and international.
• Some activities may require evening or weekend work to be undertaken in support of the IT network.
• Must be able to obtain UK security clearance
  
  

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
  
  

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.