Porter/Front of House Assistant

Overview

• 40 hours per week
• £12.00 per hour
• Fixed term contract until end of April 2025
• Swansea
  
  

Working at a prestigious private residential development, you will be working alternating shifts covering week nights Monday to Friday. This is a standalone role answering to the building manager. You are the first point of contact for 291 residential apartments and 8 commercial unit’s onsite. You will ensure all onsite facilities are maintained in excellent working order and all shift duties are completed. You must be passionate about delivering excellent customer service and be able to communicate confidently and calmly.

Working hours – alternating each week, nights and days:

• Shift 1: Days
• Monday to Friday 1600hrs – 2300hrs
  
  

• Shift 2: Nights
• Monday to Friday 2300hrs – 0800hrs
  

Responsibilities

You will also:

• Front of house/reception
• Welcome all residents and guest in a kind and friendly manner.
• Respond to enquiries promptly and courteously
• Assist residents in any general queries they may have
• Record any incidents or complaints in the shift log book
  
  

• Security
• Undertake security patrols
• Undertake CCTV monitoring
• Respond to Fire Alarm activations
• Carry out Fire patrols, ensuring all internal corridors are clear of obstructions.
• Respond to any safety hazards to ensure these are minimised
• Ensure that the site is staffed at all times during the shift
  
  

• Facilities
• Maintain correct and accurate records of all site checks
• Carry out Fire patrols, ensuring all internal corridors are clear of obstructions.
• Ensuring all bin stores are clean and tidy throughout the shift.
• Monitor and report repairs and replacements required
• Carry out visual inspections of mechanical equipment
• Light cleaning duties to reception and lift areas and emptying of compactor bin
• Carry out visual inspections of mechanical equipment
• Ad hoc duties as and when required by Site Manager
  

Qualifications

To succeed in this role you will need:

• To have maturity and patience.
• Smart appearance (uniform will be provided)
• A friendly disposition
• Good attention to detail
• Be honest and have integrity at all times
• Be customer focused
• Good verbal communication skills
• High energy levels – this can be physically demanding role
• To be reliable and responsible with a flexible approach to work
• Highest work standards, working independently to meet performance standards without supervision.