PFI, Hard FM Hand Back Co-ordinator

University Hospital Wishaw

Full time – Permanent, 37.5 hours per week.

£45,000- £50,000 per annum plus car and Serco benefits

Serco are recruiting for a Hard FM Hand back Co-ordinator to join the team, this role will work with the Regional Hand back Manager to support Serco’s delivery of contractual obligations in the hand back of University Hospital Wishaw, and any other contracts identified, ensuring all works, documentation, and asset conditions meet the standards agreed with the SPV client and NHS customer.

Main Accountabilities:

• Support the planning and execution of hand back activities, ensuring compliance with PFI contractual clauses.
• Work with Serco colleagues on lifecycle and backlog works, ensuring assets are compliant, safe, and fit for continued use.
• Act as the day-to-day point of contact for all hand back matters with the Serco site team, SPV, NHS Board, and consultants.
• Support the general activity and validation of condition surveys, ensuring works are documented and align with asset performance requirements.
• Maintain the contract hand back programme and risk register, tracking progress against milestones and escalating risks as needed.
• Ensure accurate and complete submission of hand back documentation, including O&M manuals, compliance certificates, and maintenance logs.
• Support as required with negotiations and technical dispute resolution on condition, compliance, or lifecycle issues.
• Report progress regularly to internal leadership and external stakeholders.
  
  

What You Will Need For The Role:

Criteria

Essential

Desirable

Qualifications

Degree/HND in FM, Engineering, Construction, or equivalent

Membership of IWFM, IHEEM, or similar professional body

Experience

Hard FM experience within a healthcare PFI project

Experience with contract expiry/hand back phases

Experience

Demonstrated knowledge of lifecycle, compliance, and contract management

Working knowledge of ISO 55000 or similar asset frameworks

Experience

Familiarity with healthcare-specific standards (HTMs/SHTMs, HBNs, SFG20, CQC)

Skills & Knowledge

Ability to read and interpret technical/contractual documentation

Familiarity with NHS Board processes or governance

Skills & Knowledge

Proficient in CAFM systems, Microsoft Office, and asset databases

Use of document control or compliance management tools

Skills & Knowledge

Strong stakeholder communication and negotiation skills

Personal Attributes

Detail-oriented, organised, and deadline-driven

Calm under pressure; able to manage sensitive issues diplomatically

Personal Attributes

Solution-focused, with a proactive approach to problem solving

What We Offer:

• Company car.
• Up to 6% contributory pension.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
• A company passionate about diversity and inclusion
  
  

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.