Payroll Administrator

Join a team where your payroll expertise truly makes an impact.

As a Payroll Administrator supporting around 7,000 employees, you’ll be at the heart of delivering accurate, timely payroll and pension services that directly shape the employee experience. Working within the dynamic People Hub, you’ll play a key role in upholding service excellence, driving operational efficiency, and ensuring every detail counts—because behind every payslip is a person who depends on it.

Our HR operations function will be moving into our Newcastle office in the coming months. That means you’ll be based onsite at our Newcastle office three days a week (Tuesday to Thursday), with the flexibility to work from home on the remaining days. During the initial training period, occasional travel to our Stockton office may be required.

What you'll be doing:

• Process and administer end-to-end payroll operations, including BACS creation.
• Optimally cover all payroll tasks for a designated business area, which includes starters, leavers, changes, and ad-hoc payments and deductions.
• Administer various pension schemes such as NHS, My Civil Service Pension, LGPS, and other defined benefit/contribution plans.
• Carry out timely and accurate processing of auto-enrolment and pension contribution changes in line with regulations.
• Make sure all company benefit data is calculated and processed correctly which includes payments of holiday pay and a wide range of flexible benefits across salary sacrifice and non-salary sacrifice schemes.
• Handle statutory payments and absence data in accordance with HMRC guidelines.
• Deliver proactive customer service and resolve payroll queries raised via the HR case management system.
• Support payroll-related projects and tasks, including TUPE transfers and issuing formal letters.
  
  

What you’ll bring:

• Demonstrated expertise in managing complex payroll processes under multiple demands, ensuring accuracy, compliance, and timely delivery.
• Solid understanding of payroll and pension procedures, including current statutory regulations (e.g. Tax, NI, Mat Pay).
• Proficient in MS Office, especially Excel, and experienced with payroll systems and reporting tools.
• Strong communication skills and confidence engaging with collaborators at all levels.
• Customer-focused approach with experience in service-oriented roles.
• Collaborative teammate with a supportive approach.
• Excellent time management and ability to meet tight deadlines.
• High numeracy and literacy skills (minimum A/B GCSE level).
  
  

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent.

Location: Newcastle (Hybrid - 3days PW).

Security Clearance Level: SC.

Internal Recruiter: Becky.

Salary: up to £30kpa depending on experience.

Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Loved reading about this job and want to know more about us?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.

Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.