Patient Administrator

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

Do you enjoy working in a fast-paced role? Are you passionate about providing excellent administrative support, that will make a difference to the patients experience and journey?

We are looking for a variety of Patient Administrators to fill roles across our Trust. This role is vital to the smooth running of our services and has a significant impact on our patient’s experience.

We are seeking highly motivated and pro-active individuals to fulfil the role of Patient Administrators within our busy Department. You will be required to build strong relationships with Consultants, Admin Teams, Nursing Staff, and external providers. You will be responsible for the smooth running of the patients' pathway through the department. You will need good communication skills, written and verbal as well as the ability to work as a team and independently. You will also provide cross-cover for other patient pathway co-ordinators to ensure a consistent and effective administration service is always maintained.

Working closely with your team of consultants to provide a comprehensive administration service, your duties will be varied but will include direct telephone communication with patients and health professionals, arranging the booking of appointments, managing the letters and actions from the outpatient clinics, and facilitating the flow of information between the various clinicians and support services.

UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. The development of our staff is central to the delivery of high-quality, safe and effective care. We can offer opportunities to develop within a supportive environment. Secondment opportunities will be considered for internal applicants looking to gain experience within a different role or different area of the hospital.

The roles will be at based at Southampton General Hospital, Royal South Hants Hospital, Princess Anne, and Lymington Hospital.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

No matter where in the organisation you work our values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks.

We are looking for experienced administrators who are confident in Microsoft systems, you should be able to work with minimum supervision and have a tactful, sensitive approach to dealing with occasional difficult situations.

We are looking for empathetic people with excellent communication skills. You will act as the first point of contact by receiving telephone calls, emails and visitors, responding efficiently and promptly to queries, either personally by redirecting to the appropriate person/department,

You should be able to work well under pressure and be able to prioritise your own workload. You will need to be able to work well across a large team with a flexible approach to multi-tasking and cross covering your colleagues. Communicate effectively with the ward teams, Matrons, Divisional Nursing staff, Consultants, Ward administrators and patients.

Knowledge of the Trust's electronic systems would be an advantage but not essential as training will be given.

Person specification

Qualifications

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
• Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience.
  
  

Desirable criteria

• Courses / further study attended to demonstrate evidence of personal development
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
• Diploma level qualification or an equivalent level of experience
  
  

Knowledge & Experience

Essential criteria

• Experience as an administrator or secretary in an organisation with a customer focused environment
• Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
• Knowledge and experience of secretarial or administrative procedures
  
  

Desirable criteria

• Knowledge of medical terminology
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
• Proficient in the use of all hospital computerised patient systems
• Experience in understanding and analysing patient pathways
• Knowledge of both local and national targets relating to RTT and cancer pathways