Partnering Support Officer

Chalkhill Estate - Wembley

£32,636 - 34,353

This role

We have an exciting opportunity for an experienced individual to work in our North London Regional Property Team.

The role will be working in our North London properties to provide support to the main & senior managers and surveyors within the team, helping contact customers, liaise with contractors & ensure great updates and record keeping.

This is a busy, fast paced operation and the ideal candidate will be use to working in a similar environment where organisation is key!

What You'll Need To Succeed

• Expectation of our residents is high and budgets are tight, so this role requires a candidate that and has an aptitude for detail working under pressure.
• We would anticipate you would have a commercial awareness and be able to follow and input into businesses processes.
• Alongside excellent communication skills, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software. We would encourage candidates that have a natural curiosity for resolving problems and genuine passion for helping our customers.
  
  

Duties will include but will not be limited to the following

• Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments
• Leading on keeping regional trackers up to date and to control the data input to ensure accuracy
• Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates
• Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholders
  
  

What You'll Need To Succeed

• Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
• Experience of analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in reporting
• Experience of working with external stakeholders
• Experience of dealing with customers and responding to customer enquiries on the phone and in writing
• An experienced user of Microsoft Office and the ability to easily learn other IT packages
• Strong administrative skills and the ability to manage a varied and demanding workload
• Ability to work independently and use initiative to problem solve
  
  

What You Need To Do Now

If you're interested in this role, take a look at the attached Job Description for more details!

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
  
  

About Us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability
  
  

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.