Outpatient Receptionist/Administrator Trauma and Orthopaedics

Job Overview

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, and booking support for Trauma and Orthopaedic services, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected.

The ability to speak Welsh is essential for this post - minimum level 3.

Main duties of the job

The postholder will be part of a cohesive and integrated admin function. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

Act as first point of contact in reception for all enquiries and referrals to the service, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required and deal with miscellaneous queries from public, sometimes of a sensitive and disturbing nature.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Good general education
  
  

Desirable criteria

• NVQ Level 2 in relevant Administration or Customer Services
  
  

Experience

Essential criteria

• Experience in customer service environment
  
  

Desirable criteria

• Experience within busy office environment
  
  

Aptitude and Abbilities

Essential Criteria

• Ability to speak Welsh
• Ability to prioritise workload
• Excellent communication skills
• Excellent organisational skills
• To function efficiently under pressure and to meet deadlines.
• Good knowledge of IT and Windows applications:
• Patient administration system
  
  

Desirable criteria

• Knowledge of Patient Administration system/ ORACLE
  
  

Values & Other

Essential criteria

• Approachable and professional in dealing with people and able to deal with difficult/emotional situations
• A flexible attitude toward duties and responsibilities
• Ability to work alone or as a member of a team.
• Friendly Telephone Manner