Clerical Services Co-ordinator

Job Overview

This post is fixed term/secondment for 12 months due to maternity leave. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity has arisen for a Clerical Services Co-ordinator within the Division of Medicine, based at Ysbyty Glan Clwyd.

The Clerical Services Coordinator will be responsible for the provision of operational and day to day management of clerical and administration services Medicine, working closely with the Site Specialty Managers.

Medicine is a fast paced and diverse Division, consisting of: Gastroenterology, (including the Endoscopy Unit, Renal (Including the Renal Dialysis Ward), Respiratory, Cardiology (Including the Cath Lab and ECG), COTE, Rheumatology, Diabetes and Neurology and the Medical Wards.

Main duties of the job

The post holder will provide day to day operational management of the administration and clerical staff within the Division.

The Clerical Services co-ordinator will support the Medicine Management Team in ensuring sound administrative processes are in place to support the Directorate clinical teams in achieving operational objectives in an efficient and effective way.

Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Good standard of general / higher education (Certificate Level)
• Evidence of continuous / ongoing learning
• Degree level (Management) or equivalent experience.
  
  

Desirable criteria

• Professional Management Qualification
• Currently pursuing a qualification in NHS Management
  
  

Experience

Essential criteria

• Extensive experience of staff management
• Previous experience of managing financial resources
• Knowledge of waiting list management
• Experience of handling complex/sensitive complaint or situations/ issues
• Able to communicate with all levels of staff representatives and managers in a clear and confident manner
• Sound knowledge of IT system
  
  

Desirable criteria

• Previous NHS experience
• Experience of project work
• Management of databases
  
  

Aptitude And Abilities

Essential criteria

• Evidence of potential for effective leadership including ability to : - Introduce new and innovative work practices - Initiate change - Motivate staff - Delegate - Prioritise tasks - Manage ‘difficult’ personalities
• Ability to demonstrate excellent: - Communication and written skills - Problem solving skills - Time management skills - Counselling / supervision skills - Organisational skills - Proven ability to work to tight deadlines - Sound knowledge of Patient Confidentiality
• Ability to demonstrate tact and diplomacy when working with others
• Accuracy of Application Form
• Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
  
  

Desirable criteria

• Ability to speak Welsh
  
  

Values

Essential Criteria

• Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment
  
  

Other

Essential criteria

• Ability to work on own initiative but also work as part of a team
• Ability to work in a busy environment and cope under pressure
• Able to work flexibly.
  
  

Desirable criteria

• Ability to demonstrate the desire to pursue a progressive management career in the NHS