Order Fulfilment Manager

Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.

Job Title: Order Fulfilment Manager

Function: Planning, Logistics, Warehousing & Customer Services

Location: Milton Keynes

Reporting to: Head of Customer Services

Direct Reports: Order Management Specialist x2

Job Grade: P2

Standard Hours (inc shift pattern): 40 hours per week Monday to Friday

BMI UK&I have an exciting permanent opportunity for a results-driven Order Fulfilment Manager to join our team.

Role Summary

This role is integral in overseeing the order management process, managing order backlogs, driving process improvements, and leading projects to enhance operational efficiency. The ideal candidate will work closely with cross-functional teams to ensure the smooth flow of orders, perform business analysis, and implement solutions that optimize the entire order-to-cash process. Additionally, you will be responsible for generating and presenting KPI reports to measure performance and drive improvements.

As the Order Fulfilment Manager, your key responsibilities will be:

• Oversee and manage the complete Order-to-Cash process, ensuring timely and accurate order processing, from order receipt to final delivery and payment.
• Manage and resolve order backlogs, collaborating with cross-functional teams to identify and resolve issues, preventing recurrence.
• Conduct business and analytical reporting to identify inefficiencies, bottlenecks, and opportunities for continuous improvement across the order management process.
• Lead and manage projects aimed at process optimization, implementing best practices to enhance operational efficiency and streamline workflows.
• Collaborate with internal teams such as Sales, Logistics, and Customer Service to address issues and ensure smooth and efficient order processing.
• Develop, maintain, and present regular KPI reports on order performance, backlog status, and project progress. Key metrics include Order Cycle Time, OTIF (On-Time In-Full), Backlog Clearance Rates, and overall Order-to-Cash performance.
• Create, update, and maintain Standard Operating Procedures (SOPs) for order management, backlog management, and process improvements.
• Provide training and ongoing support to team members, ensuring adherence to best practices and established processes.
• Monitor compliance with company policies, industry regulations, and best practices related to order management and logistics.
• Identify and implement opportunities for automation and process improvements to drive productivity and efficiency in the order-to-cash function.
• Work closely with senior leadership to align team goals with broader business objectives, ensuring that the order management process supports overall company success.
  
  

Your Key Skills And Experience Will Include

• Bachelor’s Degree in Business, Supply Chain Management, Operations, or a related field (preferred).
• Project Management Certification: PMP or equivalent is a plus.
• Lean/Six Sigma Certification: Certification in Lean, Six Sigma, or similar methodologies is a plus.
• Strong attention to detail with a process-driven approach.
• Excellent leadership and interpersonal skills, with the ability to influence and motivate teams.
• Proficient in data analysis, identifying trends, and translating insights into actionable improvements.
• Ability to adapt to changing priorities and manage new challenges.
• Proactive, self-motivated, and focused on continuous improvement.
• Demonstrable experience in order management, supply chain, operations, or a related field.
• Order Management: Proven experience in managing backlogs, optimizing order processing, and improving operational efficiencies across the order-to-cash cycle.
• KPI Reporting: Strong ability to track, analyze, and report on key performance metrics such as Order Cycle Time, OTIF, and Backlog Clearance Rates.
• Software Proficiency: Proficient in Google Workplace, MS Excel, order management systems (OMS), ERP systems (e.g. SAP), Analytical tools (e.g. SAP Cloud Analytics, Celonis).
• Communication: Excellent written and verbal communication skills for effective collaboration with cross-functional teams.
• Problem Solving: Strong analytical and problem-solving skills with a data-driven approach to resolving issues.
• Team Support: Ability to provide guidance and training to team members on processes, best practices, and operational improvements.
• Strategic Thinking: Ability to analyze processes and propose long-term solutions aligned with business goals.
  
  

If you do not have all key skills but still feel like you would be a good fit, please still apply and we will consider your application based on merit and experience.

Benefits

We offer a range of benefits that include:

• A competitive base salary
• Substantial bonus
• Private medical insurance – dependant on role
• Company matched pension contributions between 4% and 8%
• Income protection and life insurance
• EAP program
• A host of other benefits such as cycle to work scheme and EV scheme.
  
  

About BMI

BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industry’s most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe.

With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we're well positioned to offer an unparalleled level of experience and innovation to our clients.

Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire.

Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world.

We are One BMI. We embrace and recognise our differences and unique qualities across all of our people and the value these bring. We inspire, connect and empower our people and seek to proactively engage the communities in which we serve.

We continually focus on creating an inclusive culture where everyone contributes and thrives, where our people feel valued for who they are, have a sense of belonging, and do their best every single day.

We are an equal opportunities employer and believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, gender reassignment, race, disability, marital or civil partnership status, pregnancy or maternity, sexual orientation or any other protected characteristic.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know by contacting [email protected]

A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.

Working together we can achieve great things. Come and join us.