Operations Trainer

Requirements

Description & Requirements

For this role it is primarily Monday - Friday but on occasions you may work evenings and weekends due to operational needs. The role is office based. You will be based 18c Meridian East, Meridian Business Park, Leicester, Leicestershire, LE19 1WZ

Salary is £27,000

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The trainers are responsible for creating and delivering our training content and driving our learning experience. They will facilitate training sessions remotely and in person while upskilling our teams in line with our learning paths and desired outcomes. They will also facilitate academy and continuous improvement sessions which will include coaching and development activity.

• Planning, implementing and facilitating onboarding, mandatory and other identified training
• Creating and developing training content
• Collaborating with other functions to identify learning needs
• Supporting the business with Employee satisfaction agenda.
  
  

Key Contacts & Relationships

• Learning & Development Manager
• Team Leader/Operation Manager
• Quality Specialist.
  
  

Essential

Qualifications & Experience

• Creating learning content
• Delivering high quality training modules
• Deliver multiple Operations training to users
  
  

Desirable

• Contact centre management/learning & development
• Learning & development qualification (e.g. CIPD)
• Mental Health Safeguarding qualification.
  
  

Individual Competencies

• Excellent written skills
• Creative thinking
• Great facilitation/presentation capabilities.
  
  

Desirable

• Interpersonal skills.
  
  

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

27,000.00

Maximum Salary

£

27,000.00