Operations Support Assistant

Job Title: Operations Support Assistant

Location: Portsmouth

The Role:

Charles Taylor Assistance is seeking an Operations Support Assistant to deliver exceptional service to our customers. The ideal candidate will have strong attention to detail to ensure compliance with GDPR regulations. They will also be responsible for managing the claims mailbox and providing daily support to the team.

Key Responsibilities

· To process the company's incoming and outgoing post.

· To undertake all tasks allocated by the Post Room Manager within the post room.

· To provide cover for Workplace Co-Ordinator when required.

· To sort the incoming post prior to scanning.

· To open, prepare and scan incoming post onto the system.

· To prepare outgoing post prior to posting.

· Receive and deal with deliveries and couriers to the Post Room.

· Maintain the printers during the working day.

· Maintain the storage and disposal of confidential waste throughout the building and the storage facility.

· Daily cleaning of coffee machine and restocking.

· Prepare and present the breakfast trolly twice a week.

· Prepare and arrange meeting rooms in line with scheduling needs.

· Liaise with reception as and when required.

· Undertake all other tasks as allocated by the Post Room Manager..

Required Skills

The individual should have a good standard of education and be able to demonstrate good verbal and written communication skills.

In addition to the Key Role responsibilities as detailed, competences are considered to be:

· Personal, flexible approach.

· Proactive, can do attitude, focus of customer quality.

· Self manage personal workflow, ability to prioritise, self-motivate.

· Proficient in verbal and written media and deliver clear and well understood message.

Equal opportunity employer

At Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.