Operations Delivery Manager

About Us:

BVNK provides modern payments infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payments products quickly and compliantly.

We are a diverse team spread across the UK, USA, Europe and Africa. We share the belief that blockchain technology presents a new base layer for global payments, where funds can move as freely as data moves on the internet.

We're incredibly honored to have made Newsweek's list of Top 100 Global Most Loved Workplaces for two consecutive years (2023 and 2024) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team:

The role will be reporting to our VP of Operations, Sarah Down. You will provide operational SME knowledge to ensure our systems are continuously working to a high standard and that new product offerings and enhancements are fully tested prior to being made available to our clients.

Key Areas of Responsibilities:

• Serve as and maintain expert-level SME knowledge on operational processes, ensuring continuous improvement and alignment with best practices to drive efficiency and excellence across the organisation.
• Support:
  
  

○ Project requirement specifications

○ Production environment testing for happy and unhappy path scenarios

• Create and own:
  
  

○ Operational requirements and impact assessments

○ Test plans, execution of production testing, and clear documentation of results

○ Go live checklists and sign off

○ Pilot and roll-out plan timelines

○ Continuous improvement backlogs - tracking system/process improvements and prioritising accordingly with Product

• Work closely with:
  
  

○ Product and Tech Teams to schedule testing to ensure efficient feedback loops on any issues discovered - support operationally on potential solutions

○ Operations to ensure projects go live seamlessly - creating handover documentation/guides and running demos

• Identify and raise any blockers, risks, or issues on new projects - assisting with troubleshooting and resolution alongside Product and Tech to VP Operations
• Continuously grow knowledge around how operations work and how new projects are managed, built, and delivered cross-functionally. Run operational retrospectives after go live to improve efficiencies and share learnings
• Be aware of potential compromises between speed and quality
• Manage communications between relevant teams to ensure the correct people have the information they need to remain collaborative and thus maintain healthy team dynamics
  
  

What we need from you:

• 2+ years of experience working in a regulated payment business is essential
• Strong financial acumen, commercial awareness, analytical skills, and the ability to display both a methodical and analytical approach to resolving problems
• Change management skills - experience with/heavily involved with high-level process change
• Exceptional leadership, combined with highly tuned interpersonal, influencing, and communication skills
• Excellent stakeholder leadership skills both internally and externally; senior-level influencing, relationship management, and consulting
• Ability to multitask multiple initiatives and own workload on both short and long-term initiatives
  
  

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets
  
  

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.