Operations Coordinator

Operations Coordinator

Full-Time, Permanent

Westhill, Hybrid working

About the Company

JFD is the world leading underwater capability provider, serving the commercial and defence markets with innovative diving, submarine and hyperbaric rescue, technical solutions and services. Operating worldwide, the company is the world’s leading provider of submarine rescue capability and an established provider of submarine escape training. The company is at the forefront of Hyperbaric Rescue, along with being the leading supplier of commercial and defence diving equipment and saturation diving systems to the commercial industry.

JFD – part of a Global James Fisher Group

James Fisher is a global engineering services company that has evolved from its origins as a ship owner and operator to provide expertise and innovative technology across Energy, Defence, and Maritime Transport. We help our customers deliver on their promises safely, efficiently, and responsibly. With a strong heritage built on our people and innovation, we are embedding sustainability across our business.

Our strategy, centered around the One James Fisher ambition, aims to build a cohesive engineering service company in the Blue Economy.

• Our Energy Division offers safe, sustainable products and services for oil, gas, and renewables.
• The Defence Division provides underwater systems and life support for defence and commercial diving markets.
• Maritime Transport leads in global maritime shipping and ship-to-ship transfer services.

Together, we are building a brighter, bolder, and more innovative future.

The Role

We have an exciting opportunity for a Operations Coordinator to join the JFD team in Westhill, Aberdeen.

The successful candidate will join the Commercial Diving and Hyperbaric team. You will organise of all customer orders which come through from our sales department.

You will follow the orders from when the quote becomes a sales order to the invoicing and export and import clearances.

You'll work closely with other business departments such as Production, Supply Chain, Quality Control and Engineering to ensure that order deadlines are met.

Role Accountabilities

• Ensure all shipments are invoiced and shipped in an accurate and timely manner.
• Timely reports to customers on their order updates.
• Maintenance of Order Book records; keeping track of production and supply of orders.
• Maintenance of Exports and license records; Ensuring items that require appropriate licenses are dealt with in the correct manner.
• Maintenance of internal reports; to help support other business departments and management.
• Processing and maintenance of all export and import procedures; from start to finish of orders.
• Obtaining shipping quotes as requested and organising shipping as per customers’ instructions ensuring all relevant shipping and order documentation is maintained.
• Liaise with supporting departments in achieving objectives; Production, Purchasing, Supply Chain, Engineering and Sales.

Knowledge, Qualifications and Experience

• Computer literate with strong Microsoft package knowledge.
• Excellent verbal and written communication skills.
• A keen eye for detail.
• Ability to work under pressure to achieve restrained deadlines.
• Strong organisational skills.
• Ability to work as part of a large team and on your own initiative.
• Knowledge of the Manufacturing and Supply chain processes preferred.
• Interpersonal skills with a customer focused approach preferred.
• Demonstrable experience in customer service preferred.
• Business System knowledge preferred.
• UK and International Logistics knowledge preferred.
• Export control experience preferred.
• HMRC exposure preferred.
• DGM exposure preferred.

If this sounds like the ideal next step in your career, then click ‘apply’ now!

You can find out more about James Fisher & Sons group companies and valued behaviours by watching a short film here: We are One James Fisher - YouTube

Due to the volume of applications we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.

James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce. For more information Click here

Please note that all James Fisher Defence roles require security clearance.