Operational Excellence Intern

Job Description Summary

Operational Excellence is a global competency centre that oversees the performance of our Technical, Delivery, and Customer Excellence towers, as well as the overall financial and operational health of the international Service Organization within GE HealthCare Digital.

As an intern, you will play a key role in shaping and standardizing global processes, tools, and KPIs that help monitor and influence organizational performance. We are in the midst of a dynamic transformation, so if you're eager to make a meaningful impact and aren’t afraid to explore new paths, this is the place for you. This is for an initial 12 month period which may be extended further.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference—and every difference builds a healthier world.

Responsibilities

Job Description

• Process Design & Governance: Support the design and coordination of key operational processes, such as the Decommissioning Process, ensuring structured offboarding of customers, system updates, third-party service termination, and full documentation—scalable across international regions.
• Performance Management & KPI Tracking: Assist in managing the Lean Portfolio and OKRs, ensuring alignment with business priorities and reporting progress to leadership. Contribute to the Regional MOR (Management Operating Rhythm) process by tracking KPIs and preparing for broader international rollout.
• Customer Engagement & Recognition: Help roll out and embed the Customer Obsession Award program across regions such as AKA and Japan, managing weekly engagement and communications to sustain momentum.
• Revenue-Linked Operations: Provide support for the Service Request Process, which directly contributes to SSA revenue, ensuring operational efficiency and data accuracy.
• Cross-Functional Collaboration: Work with global teams across Technical, Delivery, and Customer Excellence towers to harmonize tools, processes, and reporting standards.
• Operational Analytics & Reporting: Assist in building dashboards, reports, and visualizations to monitor performance, identify trends, and support data-driven decision-making.
• Ad Hoc Projects & Transformation Support: Contribute to a variety of operational and analytical tasks that support ongoing transformation efforts and strategic initiatives.
  
  

Qualifications

• A diploma, Bachelor’s or Master’s degree in Finance, Economics, Business or Information Technology
• Strong communication skills (Both written & oral).
• An ability to simplify complex situations and communicate them effectively
• Ability to influence, drive consensus, acts as change agent.
• Result driven thinking
• Good organization skills
• Fluent in English
• Skills in MS office
  
  

Desired Skills

• Strong coordination & organizational skills
• Maturity and be able to work remotely and autonomously
• Demonstrated analytical and process skills
• Improvement mindset - A strong desire to do the right thing and ‘make things better’
  
  

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Additional Job Description

Additional Information

Compensation Grade

OTHSAL

Relocation Assistance Provided: No