Manager, Operations

Job Req Number: 96788

Time Type: Full Time

Manager, Operations

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. Please see the links at the bottom the page, to find out more about us.*

DSV are recruiting for a Manager, Operations at our Stoke on Trent location

As a manager you will oversee the efficient receipt, storage and dispatch of our goods. You will be responsible for a vital part of the supply chain process, managing people, processes and systems in order to ensure goods are received and dispatched safely and efficiently, and that productivity targets are met. The ideal candidate must be driven and want progression throughout DSV

Key Tasks & Responsibilities

• Manage all warehouse operations, inbound, outbound and reverse flow within a fast-paced environment
• Oversee warehouse Health and Safety compliance.
• Direct warehouse Group Audit compliance.
• Govern warehouse costs within budget and forecast levels.
• Manage warehouse reports weekly, investigate reasons for variances and to instigate corrective action where necessary
• Plan effectively for flexing of resources to account for fluctuations and seasonality
• Assist in recruitment of temps, temporary to permanent and permanent employees to meet budget and forecast requirements
• Proactively manage all absence and retention of staff
• Coach and mentor staff, giving regular formal and informal feedback
• Ensure a high level of compliance to WMS processes
• Deal with all warehouse disciplinary issues in line with company policy
• Liaise with other business functions and builds relationships with retail stores
• Communicate appropriately with the warehouse team to keep them up to date with business plans and performance
• Lead continuous improvement initiatives within the warehouse
  
  
  

People Management

• Coach, manage and develop warehouse leaders to optimise performance and meet targets and deadlines
• Communicate with warehouse staff on a regular basis to make them aware of priorities, targets and operational requirements
• Ensure effective warehouse and distribution operations by implementing department policies and procedures
• Set department objectives/KPIs and review and assess on-going performance of direct reports.
  
  
  

Experience

• Senior management experience
• Finance Experience desirable
• Health and Safety qualification
• Excellent written and verbal communication skills
• Good understanding of Warehouse processes and procedures
• Excellent people management skills
• Experience of Warehouse Management Systems
• Passionate about delivering great customer service
• Hard working and conscientious
• Can lead a team and work within a team
• Proven management skills with the ability to optimise team performance and development
• Highly developed inter-personal and communication skills coupled with the ability to negotiate and influence at all levels within the business
• Ability to build, lead and motivate a skilled team able to meet objectives and agreed targets
• Good IT skills, in particular spreadsheets and databases and a knowledge of warehouse systems
• Analytical and numerical
• Strong decision making skills
• Excellent attention to detail skills
  
  
  

Skills & Qualifications

• Degree preferred, HND, BTec Professional Level 5 Award or equivalent NVQ Level 5 qualifications.
• Demonstrable experience of running a warehouse, preferably in the automotive industry
• Previous management experience with the ability to manage and motivate others
• Previous experience of inventory control
• A full understanding of the requirements of running a warehouse, such as health and safety and security requirements to include certification of dangerous goods handling and aviation security
• A warehouse or distribution qualification would be advantageous
• Knowledge and understanding of lean techniques may be advantageous
• Forklift Truck license may be required
• Professional membership of an industry related body would be advantageous
  
  
  

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. For further details on how DSV is working towards these targets, please see xxx
• In addition, we can offer access to a selection of employee benefits, such as:
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.
• Eyecare Voucher Scheme
  
  
  

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on the link** at the bottom of the page for further details on how DSV is working towards these targets.
• Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***.
• In addition, we can offer access to a selection of employee benefits, such as:
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.
• Much more
  
  
  

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact [email protected] to discuss.

DSV Careers

If you want to know a bit about DSV Careers, please see below***

Links:

Link* - https://www.dsv.com/en/about-dsv/winning-as-one

Link** - https://www.dsv.com/en/sustainability-esg

Link*** - https://www.youtube.com/watch?v=SnMpG10Po3w

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.