Junior Digital Experience Consultant

Do you want to work for one of the UKs leading customer experience agencies, alongside the industry's top talent, where you will have the opportunity to grow professionally and develop cutting-edge expertise?

Were looking for a Junior Digital Experience Consultant to join our growing team. This is a unique role that blends User Experience Research & Design with Digital Analytics, Strategy and Experimentation.

Youll work alongside senior consultants, learning how to uncover user needs, conduct research, and drive digital optimisation strategies that deliver tangible results. This is a fantastic opportunity to grow your career while making a measurable difference.

This role is ideal for someone at the early stages of their career, with a passion for digital experiences, problem-solving, and working collaboratively with clients and teams.

This is a remote first UK-based role but we require you to be able to access our London office when needed.

Your Role

As a Junior Digital Experience Consultant, you will:

• Support Research: Assist in scoping, planning, conducting, and managing user research activities (e.g., usability testing, interviews) to uncover user needs, pain points, and opportunities to improve digital journeys.
• Analyse Data: Use analytics dashboards and tools (e.g., Google Analytics, ContentSquare, Adobe Analytics) to gather data that informs research, identifies opportunities, and generates actionable ideas.
• Design Concepts: Translate ideas into low-fidelity prototypes using tools like Figma, ensuring proposed solutions align with user needs and business objectives.
• Create Optimisation Strategies: Use research insights, analytics data, and best practices to inform optimisation strategies that enhance user experiences and achieve client goals.
• Collaborate with Teams: Work in cross-functional teams to deliver results. Youll lead client status calls, participate in Agile standups, and manage tasks using tools like Kanban boards.
• Present Insights to Clients: Help analyse and present findings to stakeholders, ensuring the voice of the customer is at the heart of decisions.
  
  
  

Personal Characteristics

To thrive in this role, you should:

• Take initiative and work independently.
• Be detail-oriented and organised, with strong project and time management skills.
• Positive, solution-focused, and eager to adapt to new challenges.
• Commercially aware and user-centric in your approach.
• Collaborative and confident working in cross-functional teams.
• A natural curiosity for problem-solving and a desire for continuous self-improvement.
  
  
  

Skills, Knowledge & Experience

• Excellent communication and teamwork skills, with the ability to adapt your approach for different audiences.
• Understanding of UX principles, user research, and conversion rate optimisation.
• A good grasp of project management tools and processes.
  
  
  

Benefits

• 30 days holiday + bank holidays
• 4.5 day working week
• Flexible hours
• Private healthcare
• Personal development budget
• Enhanced Pension
• Birthday gift
• Regular team socials and events
• Mobile phone contribution