IT & Technical Support Analyst

Job Title: IT & Technical Support Analyst

Location: Fleet, Hampshire

This position is a 6 month fixed term contract position.

About Fleet Mortgages

We are Fleet Mortgages, a people-focused business specialising in buy-to-let lending. We’ve been providing our fair and trusted service since 2014, and we were acquired by Starling Bank in 2021.

Today, we continue to start good conversations with intermediaries and brokers looking to secure finance for landlords and limited companies of all shapes and sizes. We pride ourselves on delivering exceptional BTL solutions to our partners while building a business to be proud of.

Job Purpose

We are looking for a detail-oriented and proactive IT & Technical Support Analyst to support mortgage product development, system configuration, reporting, release management and IT operational tasks. This role is ideal for someone looking to build hands-on experience in an organisation undertaking constant and frequent change.

We don’t expect you to have experience in everything we’ve listed here – we’re looking for someone who can be flexible to meet the needs of our changing business and we’ll make sure to give you the support you need to bring you up to speed.

Example Responsibilities

Data & product development

• Assist in mortgage product development.
• Contribute to letter development within mortgage systems.
• Execute month-end reporting, ensuring accurate data delivery.
• Manage and implement regional updates in Microsoft Dynamics.
• Process monthly FCA updates, ensuring regulatory compliance.
• Handle allocation changes for system workflows.
• Build analysis and Management Information reports.

Product testing & data handling

• Process and validate type applications for product functionality testing.
• Set up and manage product testing spreadsheets for tracking and analysis.

IT support & administration

• Configure new starter builds, ensuring seamless onboarding for employees.
• Manage phone and email communications, offering IT and programme support.
• Respond to user tickets, troubleshooting issues efficiently.
• Conduct stock checks and ordering of IT equipment and necessary resources.
• Perform basic user administration, including access management and system configuration.

Desirable skills

Don’t worry if you don’t meet all of these – we don’t expect you to know everything!

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong Excel skills, including data analysis and reporting functions.
• Experience in IT support, programme operations, or system administration.
• Familiarity with Microsoft Dynamics and reporting tools.
• Analytical and problem-solving abilities.
• Knowledge of mortgage processes.
• Good communication and collaboration skills.

What we can offer you

• 11% non-contributory pension scheme
• 25 days annual leave plus bank holidays, increasing with length of service
• Annual leave buying scheme
• Discretionary Annual Bonus scheme
• Private Medical Insurance
• Life Assurance
• Income Protection Scheme
• Paid time off to volunteer
• Enhanced Maternity and Paternity pay
• Electric Vehicle Salary Sacrifice Scheme
• Opportunity to gain formally recognised industry qualifications