IT Support
Motel Rocks
Date: 2 weeks ago
City: Worcester
Contract type: Full time
Location
Worcester - Head Office
Type
Full-Time
Hybrid Working Available - Post Probation
Welcome to Motel
Our story began during a road trip in the 1990s, where our founders, Will and Andy, travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale, which eventually led to the creation of stores. From there, they began designing reworked vintage pieces, and thus, Motel was born.
Over 30 years and a team of 200+ people later, every piece of clothing we make is created with the same spirit of fun, freedom and adventure as the road trip that first defined the brand. We’re still ambitious and independent, but now we’re a global team - we work from an operational base in Worcester, a design studio in London and a creative studio in Bali.
The role
Motel are looking for an IT Support professional who can help to build a robust internal IT process and strengthen Motel’s cyber security and internal practices. They will be responsible for managing all IT hardware, the management of Microsoft office accounts, liaising with third party external IT support and all other IT stakeholders, as well as establishing new Gmail accounts and resolving general IT queries.
Main Tasks & Responsibilities
The right candidate will have strong communication skills, with the ability to build a rapport with employees at all levels as well as excellent prioritisation and attention to detail. This role will come with the potential to build an IT department and opportunities for career progression.
Worcester - Head Office
Type
Full-Time
Hybrid Working Available - Post Probation
Welcome to Motel
Our story began during a road trip in the 1990s, where our founders, Will and Andy, travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale, which eventually led to the creation of stores. From there, they began designing reworked vintage pieces, and thus, Motel was born.
Over 30 years and a team of 200+ people later, every piece of clothing we make is created with the same spirit of fun, freedom and adventure as the road trip that first defined the brand. We’re still ambitious and independent, but now we’re a global team - we work from an operational base in Worcester, a design studio in London and a creative studio in Bali.
The role
Motel are looking for an IT Support professional who can help to build a robust internal IT process and strengthen Motel’s cyber security and internal practices. They will be responsible for managing all IT hardware, the management of Microsoft office accounts, liaising with third party external IT support and all other IT stakeholders, as well as establishing new Gmail accounts and resolving general IT queries.
Main Tasks & Responsibilities
- Comfortable manage as second line support, handling escalations, technical queries and solving problems.
- Establish secure firewalls across all Motel sites
- Management and roll out of ISO 27001 system
- Creation and management of the Motel Cyber policy
- Liaising with external IT Support firm, LeapIT
- Keeping up to date and comply with current IT legislation
- Continually improve skills and knowledge in line with company objectives
- Travel may be required to other Motel sites, dependant on business needs.
The right candidate will have strong communication skills, with the ability to build a rapport with employees at all levels as well as excellent prioritisation and attention to detail. This role will come with the potential to build an IT department and opportunities for career progression.
- Previous NetSuite experience (preferable)
- Google G Suite (Gmail, Google Chat, Google Docs) experience (preferable but not essential as, equivalent experience with Office 365 is considered)
- Windows Desktop Operating Systems (Windows 10,11)
- Android Mobile and Apple iOS operating system experience
- Comfortable working autonomously, able to act with intuition.
- Ability to think outside the box to bring fresh ideas to the table.
- Aligns with Motel’s culture and leadership style, including being supportive of ideas.
- Competitive salary in line with industry benchmarking
- 3% pension contributions from Motel; dependant on 5% pension contributions from yourself
- 25 days annual leave; with additional days for long service
- Birthday day off post probation
- Team socials and meetups
- Monthly well-being activities to support healthy wellbeing
- Tailored progression pathways
- A thorough health support service
- Access to professional support & mentoring
- Bonus Scheme for all employees, paid out twice a year
- Motel discount
- Motel is a growth mentality company
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