IT Service Technician

We’re looking for a proactive and personable IT Service Technician to join our Pub Support Centre team in supporting the technology that powers our pubs and central operations. Based at our office in Wolverhampton, you’ll provide technical support to internal staff, manage IT systems and assets, and coordinate remote assistance for pub teams across the UK. This role is ideal for someone who thrives in a fast-paced, hospitality-driven environment and enjoys solving problems with a smile.

Key Attributes & Responsibilities:

• Office IT Support: Provide first- and second-line support to staff for hardware, software, and system issues.
• Remote Pub Support: Assist pub teams remotely with EPOS systems, booking platforms, and connectivity issues. Escalate to field technicians or third-party vendors when needed.
• Device Setup & Configuration: Prepare and configure laptops, desktops, mobile devices, and peripherals for new starters and replacements.
• Asset & Inventory Management: Maintain accurate records of IT equipment, software licenses, and warranties. Support procurement and lifecycle management.
• Security & Compliance: Ensure devices meet security standards, including antivirus, encryption, and patching. Support GDPR and PCI compliance efforts.
• Network & Systems Monitoring: Monitor office network health, printers, and shared resources. Liaise with infrastructure teams for escalations.
• Documentation & Reporting: Maintain detailed logs of support tickets, resolutions, and IT procedures. Contribute to internal knowledge base.
• User Training & Guidance: Provide informal training and guidance to staff on common tools (e.g., Microsoft 365, Teams).

The Ideal Candidate will have:

• An IT-related qualification or equivalent experience (e.g., CompTIA A+, Microsoft 365 Fundamentals).
• Strong working knowledge of Windows OS, Microsoft 365, and common office applications.
• Familiarity with remote support tools and basic networking concepts.
• Excellent communication skills with a friendly, service-oriented approach.
• Ability to prioritize tasks and manage multiple support requests efficiently.
• Eagerness to learn and adapt to evolving technologies and business needs.
• Experience working within an IT environment, ideally within but not limited to, a Hospitality or Retail setting
• Exposure to EPOS systems
• Familiarity with ITIL practices or service desk frameworks.

What you get from us – At Marston’s we put our people first, which is why we offer real benefits alongside the expected, these include:

• Apprenticeship programmes- offering training & development at any stage of your career

• Enhanced Maternity & Paternity Leave(Subject to 26 weeks service at 15 weeks prior to EWC)

• 30% off in Marston’s pubs and 20% off accommodation through our privilege card

• Marston’s Cheers Platform (discounts on many high street and online major retailers)

• Share save incentive scheme

• Employee assistance programme-including various wellbeing support services, a completely confidential 24/7 helpline, up to 6 counselling sessions and more online services

Come as you are. Personality and passion are so important. No judgement on where you’ve come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We’ll accept you and celebrate you for being you.

We can’t wait to see what we can make happen together. #MarstonsWherePeopleMakePubs