IT Service Desk Operator (ICT Technician)

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

The NHS Tayside Digital Directorate are looking to recruit an additional ICT Technician/IT Service Desk Operator to join our IT Service Desk team.

You would be required to provide Service Desk and Customer Services to IT Users throughout NHS Tayside and other partner agencies. You must be able to deliver duties and support services in a reliable, dependable manner ensuring customer satisfaction at all times.

What We Are Looking For

Someone who has good customer service skills and an active interest within an IT field.

You should have knowledge and capabilities in the following areas:

• Ability to problem-solve and work in new and challenging situations
• A working knowledge of operating systems and common user applications including Windows 10 (Upwards)
• A knowledge of computer hardware and software
  
  

This role will include the above but is not restricted to these responsibilities.

What We Will Give You

• You will have a degree of autonomy within your role and will report to the IT Service Desk Team leaders.
• You will be offered training relevant to the role and there are opportunities for professional development and career progression within the wider directorate.
  
  

The Digital Team are currently based in the MacKenzie Building, Ninewells Hospital, Dundee and are primarily office based. However, there is some flexibility with the team working remotely at times.

This is a permanent, full-time post which entails a variety of different shift patterns. Some shift patterns will include weekend working; however, this will be at an enhanced pay rate. The variety of shift patterns provide an environment that encourages work/life balance.

Informal enquires to Mark Wilkie or Thomas Peackock, Service Team Leaders ()

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

• PLEASE NOTE THAT THIS VACANCY DOES NOT MEET THE CRITERIA FOR SKILLED WORKER VISA SPONSORSHIP**
  
  

Additional Information For Candidates

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date.
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• Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
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Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside