IT Manager

Grade: RCS Grade K

Contract Type: Permanent (Full-Time)

Location: Lode Lane, Solihull, B92 8NW

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.

We're looking for an experienced IT Manager, operating from our site in Solihull. As the IT Manager you will have responsibility for the IT Services delivered at site, ensuring all services, applications and IT infrastructure stays fully operational.

The IT Manager takes ownership of all on-site based IT services, while driving a culture of Continuous Improvement and the uplifting of innovation and digitalisation initiatives in line with the IT growth performance agenda. This role requires a hands-on approach in providing first line support with hardware, software & end-user requests and at the same time, the ability to lead all development activities and projects such as system implementations and upgrades.

what You'll Do

• Managing the performance of the site-based IT systems (TMS and core DHL IT systems) against SLA or OLA.
• Analyse requirements, advise on and project manage system improvements and updates.
• Coordination of daily IT activity and IT implementation activity within business area and ongoing support.
• Ensuring engagement of customer, business resources & delivery of results. Effective communication is vital for success in this role.
• Within this role, you will need to work with internal and external customers, suppliers, vendors and cross-functional stakeholders to collaboratively set exciting but realistic targets and define the action plans for achieving these aims following the business unit agenda.
• Effective coordination of resources and communications.
  
  
  

what You'll Bring

• Drive Performance: Co-ordinate site-based IT activities, projects and implementations across the patch, ensuring operational impact is minimised.
• Innovate: Work with site-based teams to identify areas of development to the IT services.
• Lead with Purpose: Provide strategic leadership to site-based IT operations representing the IT agenda on site and manage and guide a team on IT Analyst.
• Ensure Compliance: Manage IT suppliers, products, solutions and service management to defined standards and SLAs.
• Knowledge of TMS (Transport Management System) is essential, plus OTM (Oracle Transport management) would also be desirable.
  
  
  

WHY JOIN US?

• Private Medical Insurance
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
  
  
  

who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing Week commencing 15th September date. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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