IT Infrastructure Engineer

GO INSPIRE are trusted to deliver improved communications performance by some of the UK’s most notable household brands in both regulated and non-regulated markets.

Our end-to-end service offering incorporates data insight and analytics, end-to-end outbound and inbound document management, creative design, commercial print, and highly personalised customer communications, across all channels.

We underpin our services with innovative technologies that allow clients to self-serve together with a passion and expertise to deliver our clients’ commercial outcomes.

For any elements not directly provided in-house, we source ‘best-in-market’ products and services from our supply chain, including consumables, alternative formats and accessible media services.

Position:

To provide and support information services for all divisions of the GI Group:

• to manage, maintain and support the Group’s infrastructure, both on-premise and cloud-based.
• to be a guardian of Group’s core infrastructure
• to support the business objectives of all divisions of the GI Group through specification,
  
  

procurement, installation, maintenance and support of IT hardware, software and communication

systems

• to work with the Service Desk and business areas to resolve production issues.
  
  

Requirements:

Overview of Duties

• Provide technical and problem-solving support to IT staff and assist as necessary
• Day-to-day Management of core infrastructure. (VMware / Storage / Networking / Routers /
  
  

Switches / Azure environment, etc)

• Monitor live environment through internal monitoring systems keeping both hardware and
  
  

software running.

• Provision of support to clients both internal and external (1st, 2nd and 3rd line support as skills
  
  

and experience permit)

• Configuration, operation and management of backups.
• installation, configuration and maintenance of computer servers, workstations and peripherals
• Configuration, operation and management of on premise and cloud infrastructure.
• Configuration and maintenance of networks
• Configuration and management of switches, routers and in conjunctions with the security
  
  

engineer firewalls

• Administration of Windows AD domains including backing up of data, maintaining user
  
  

accounts, etc

• Configuration and support of back-office systems
• Adherence to company change control procedures
• Creation and maintenance of system documentation
• Problem management and escalation
• Configuration, monitoring and maintenance of anti-virus systems
• Evaluation of equipment, software and systems
• Recommendation and implementation of enhancements to core systems
• Assisting in process improvement to reduce the cost of quality and to increase efficiency and
  
  

client satisfaction

• Responding to out-of-hours calls for assistance, attending on-site if necessary
• Assisting the IT Service Desk Manager with staff mentoring and training.
  
  

Personal Profile

• Highly motivated and driven to deliver outstanding customer service, with strong attention to
  
  

detail, proactive approach to working and a willingness to take ownership

• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Willingness to learn and develop new skills
• Minimum of 5 years’ experience in an IT Infrastructure Engineer role
• Experience of mentoring other team members
• Organised, with an ability to prioritise workload and remain organised whilst meeting deadlines
• Excellent time management, able to schedule personal workload within a fast-paced environment
• Able to work both as part of a team or under own initiative
• Able to take responsibility for own actions and performance
• Have a positive attitude to customer problems and incidents in a high-pressured environment
• Experience/understanding of ITIL methodology
• Proven technical experience within a helpdesk or support desk environment, supporting both hardware and software IT systems
• Technical background with prior experience of VMware, vSphere, Veeam, Azure Cloud, M365, Active Directory, MS operating systems, etc
• Working technical knowledge of common hardware, software and networking faults
• Understanding of IP networks traffic, firewalls, routing, hardware What to Expect
• We are a friendly place to work, but due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job.
• Scheduled work will be planned in and TOIL given, overtime is paid for call outs.
• We have multiple sites withing the group portfolio (Kettering, Northampton, London), cover and travel between sites should be expected.
• Travel within a working day is sometimes needed and may be required at short notice.