IOW ADHD Prescriptions Clerk and FOH Administrator

ADHD Services

Hybrid

Employed

37.5

Newport

PO30 2AA

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

We have an exciting opportunity has come available for a Medical Administrator to join our ADHD Service in Newport, Isle of Wight.

Principle duties and responsibilities will include but not limited to;

• Administration of ADHD caseload across the lifespan.
• Ensuring medication reviews are carried out on time as per protocol and nice guidelines, sending out reminders to patients when required.
• Contacting patients/parents to arrange medication review appointments.
• Monitoring ADHD medication review stages within Iaptus to ensure appointments are booked as clinically required.
• Ensure medication review letters are sent out within 5 working days.
• Managing NHS prescriptions including logging new pads and ensuring audit trail for each prescription.
• Completing shared care forms on behalf of doctors once patients are stable.
• Booking follow up medication review appointments at agreed intervals as per prescribing protocol.
• Obtaining information from doctors and ensuring correspondence is provided to patient and GP following each appointment.
• Coordinating repeat prescription requests, ensuring doctors complete these in a timely manner so patients have adequate supplies of medication.
• Escalating enquiries from patients in relation to medication including concerns, reports of side effects.
• Carrying out audits in relation to the ADHD service and prescription administration.
• Keeping IAPTUS up to date with pharmacy, GP and medication details.
• Inputting data to spreadsheets where required.
• Process and formatting reports.
• Dealing with patient enquiries.
  
  

Person Specification

• Experience of working within a customer focused administration role.
• Excellent interpersonal & judgement skills.
• Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment.
• Ability to work under pressure whilst maintaining a calm professional demeanour.
• Committed to providing the best quality service and achieving the highest standards of client care.
• Outstanding communication skills and the ability to communicate with diverse groups of individuals.
• Able to establish and maintain productive professional relationships with colleagues.
  
  

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.
  
  

Benefits Include

• Annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Birthday lie in.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Employee Perks via Psiconnect – our reward gateway packed with discounts.
• Access to the Blue Light Card membership.
• Pastry Mondays.
• Funded social events.
• Staff well-being bursary scheme.
  
  

Additional Information / Contacting Us

• For further information please email [email protected] or call the Psicon Recruitment Team on 03308 383 106 for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.