Intraday Field Support Co-ordinator

Reports to: Customer Services & Intraday Manager

Location: Leicester

Working hours: 37.5 hours per week shifts covering 6am – 10pm (Monday – Friday) and 9am – 5pm (Saturday & Sunday)

Salary: £25,000 - £25,570 per annum.

Any shifts from 6am – 8am will be paid at £15 per hour (Subject to Tax and NI)

Any shifts from 16.30-18.30pm will be paid at £15 per hour (Subject to Tax and NI)

Yü Smart is a Metering Equipment Manager within the Energy Sector delivering smart meter and EV charge-point installation services. Yü Smart are looking for an Intraday Co-ordinator to join our brand new, innovative business. This is a great opportunity to work for a small but forward-thinking business that has major growth plans, at an exciting time in its evolution.

We are looking for an Intraday Co-ordinator to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

Department YUS - 1010 - Operations Support Employment Type Permanent - Full Time Location Leicester Workplace type Onsite Compensation £25,000 - £25,570 / year Reporting To Customer Services & Intraday Manager

This Role's Hiring Manager

Tina Hand

View Tina's Profile

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Understanding of SMETS2 products and the metering industry.
• To work closely with customers, field operatives and energy suppliers and be able to build a good rapport with a range of people.
• To manage day-to-day operations of the field operatives including work allocation, delivery of customer expectations and jobs outcomes.
• The ability to record information with a high degree of accuracy.
• Able to work with multiple requests simultaneously and complete each task accurately and efficiently.
• To take responsibility for maintaining an appropriate level of knowledge and seeking assistance from your line manager and/or colleagues where required.
  
  

About Yü

If you have what it takes you could be just what we’re looking for…

• Ability to work as part of a small team and support colleagues with their workload and to be proactive in identifying when colleagues may need additional support and offer this support.
• Be friendly and willing to join a like-minded team to create a culture of business and personal development.
• Offer excellent customer service and have a friendly, approachable manner at all times.
• Being a team player who is willing to go the extra mile for their colleagues and business.
• Great communication skills – you’re at ease building rapport and listening to customers.
• A confident attitude with the ability to convert a possible rejection into a positive outcome.
  
  

Relevant Qualifications / Experience

• Excellent communication skills, both written and verbal.
• Basic computer skills, as well as an excellent telephone manner.
• Exceptional organisational skills particularly in time and diary management.
  
  

Desirable

• Experience of the Utilities industry would be beneficial but is not essential.
  
  

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Generous bonus scheme based on individual and team performance
• Training and development opportunities to Supervisory and Management positions
• Training and development opportunities to spend time in our sister business Yu Smart
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more
  
  

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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Intraday field support co-ordinator

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