Part Time Customer Service Assistant

Leeds Building Society


Date: 3 weeks ago
City: Leicester
Contract type: Part time
How You'll Help Us Live Our Purpose

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. And you can play your part too – join our dedicated team in the Leicester branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.

How You'll Make a Difference

You'll be a friendly face at Leicester when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.

What you'll bring to the role:

  • Experience of working with customers delivering exceptional service
  • Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
  • Resilient and able to handle challenging customer situations
  • A passion and drive to achieve good customer outcomes
  • Previous experience working with Microsoft Office or in-house computer packages


And in return, you'll get the best from us:

  • An annual colleague bonus of up to 12%
  • Matched pension contributions of up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
  • Colleague Mortgage and Saver products
  • Electric vehicle scheme/ Cycle to Work scheme
  • 2 days' volunteering per year


We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on [email protected]. so, we can discuss how we support your application and make reasonable adjustments where possible

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

General Civil Engineering Operative

The Engineer UK, Leicester
3 days ago
About The JobJob Title: General Civil Engineering OperativeLocation: MountsorrelSalary: £13 - £22 per hour dependant on experienceJob Type: Full-time, PermanentAbout UsDanaher & Walsh is a family-run company that prioritizes its employees' work-life balance, striving to get everyone home every night. The company has scored significantly above the national average for employee satisfaction.About The RoleThe company is looking for experienced Civil...

Emergency Team Member

Countrywide LPG Limited, Leicester
3 weeks ago
Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we...

Associate Editor

DataAnnotation, Leicester
4 weeks ago
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for an Associate Editor to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in...