Internal Customer Service

Introducing TechPoint

TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can make a difference, add value, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us! 

At TechPoint we provide industry leading products, solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components – our five 'Centres of Excellence' across South and East of Anglia.

The Role

Since incorporation in 1990 TechPoint | Golledge in Ilminster has enjoyed unprecedented success.

As a leading supplier of frequency control products, including quartz crystals, oscillators, TCXOs, VCXOs, OCXOs, RTC modules, crystal filters, SAW filters and SAW duplexers, to the worldwide electronics industry.

To actively promote and sell the company’s products, providing the best customer service in the frequency products industry and to support and the internal Sales team to work pro-actively in achieving set targets and KPI’s.

Responsibilities

• Providing dedicated customer service and sales administration support for existing and potential customers
• Acting as internal Sales point of contact for existing and potential customers covering all aspects of their business
• Overseeing that all necessary tasks are promptly completed and effectively communicated to all relevant personnel
• Analysis of all sales related enquiries and creation of opportunities in CRM system where appropriate
• Responding to quote & other customer service requests from existing and potential customers within 24 hours if practically possible
• Proactive calling existing & potential customers
• Proactively gathering & logging market information concerning potential customers, customers and competitors
• Notifying your line manager of any lost business along with reasons for not winning
• Ensuring actions from visit reports are completed within 24-hours if practically possible
• Ensuring a high degree of accuracy is maintained in all tasks
• Working together with external Sales team on quarterly business reviews (QBR’s)
• Occasional support at trade exhibitions and customer visits overseas
• Establishing strong relationships with internal and external customers and other departments within the business
  
  

Key Performance Indicators

• Quote completion, follow-up and conversion
• Sales growth in your regions - Sales bookings, targeting year-on-year growth
• Sales gross margin
• Number of active customers, targeting year-on-year growth
  
  

About You

• Essential – Previous experience in a proactive sales environment.
• Essential – Experience in the electronics manufacturing.
• Desirable - Knowledge of customers, competitors, and market trends is highly valued.
• Desirable – Strong communication skills.
• The ability to travel including international as necessary.
  
  

Why us?

• 25 days holiday plus Christmas shutdown
• Your birthday as an additional day off
• Private Healthcare
• Health cash plan
• Company sick pay
• Bonus Scheme
• Life insurance of 4 x your annual salary
• Up to 5% employers pension contribution salary sacrifice
• Option to buy up to 5 days of holiday
• Enhanced Parental leave pay
• Cycle to work scheme
• Home and Tech salary sacrifice scheme
• Free will writing service
• Free parking
  
  

About Us

Our Mission

Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.

Our Purpose

Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply chain management and advanced manufacturing.

Equal Opportunities for all

TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply