Internal Communications Coordinator (12-month contract)

Role Overview

We’re looking for a proactive person with a keen eye for detail to join our small but dynamic, award-winning internal communications team within our Corporate Communications department.

You will support our mission to improve trust and confidence in Gwent Police by helping inform and inspire our 3,300 staff, officers and volunteers who serve our communities 24/7.

It’s a hands-on role where you’ll plan, create, and manage content for our internal communication channels, including email newsletters, intranet and digital screens.

You’ll also support the development of our channels and help measure the effectiveness of internal communications activity.

Police communications is a fast-moving environment where you’ll get to develop skills and knowledge alongside an experienced team with expertise in crisis communications, video production and design.

It’s an exciting time to be joining Gwent Police. We’ve just launched a new five-year plan, and internal communications will play a crucial role in helping to improve trust and confidence as we work to be an inclusive, caring and connected organisation providing outstanding services for communities in Gwent.

You’ll be working from our headquarters in Cwmbran, which has an onsite gym, canteen, and free parking, with flexibility for homeworking.

For an informal chat about the role, please contact Charlotte Harris, internal communications lead – [email protected]

Role Purpose

To support the internal communications team in delivering engaging and informative content that helps staff, officers, and volunteers stay connected to the vision, values, and priorities of Gwent Police.

Key Responsibilities

• Draft and publish internal content such as email newsletters, intranet updates, and digital signage
• Help maintain internal communication channels, including the intranet, Viva Engage, and digital screens
• Support the planning and delivery of internal campaigns and events
• Liaise with colleagues in departments across the service to gather stories and updates
• Monitor feedback and engagement metrics to help improve communication effectiveness
• Provide administrative support to the internal communications team, including scheduling, formatting documents, and maintaining content calendars.
  
  

Skills And Experience

• Essential - a background in communications, internal communications, or employee engagement
• Essential - strong written and verbal communication skills
• Essential - proven understanding of digital communication tools (e.g., intranet platforms, email newsletters, Microsoft Office 365 applications)
• Project management skills
• Ability to work collaboratively and build relationships across teams and departments
• Proactive and organised, with a high level of accuracy and attention to detail
• Confident to share ideas.
  
  

How To Apply

If you think you have the skills and passion for this role, please click the link below to view the role profile.  If you think this is the role for you, please complete an application, evidencing against the required attainments (usually found on the last page of the role profile, the word count for each area can also be found on this document).

Please note the titles of the areas you are required to evidence (as per the person specification) are pre-populated on the application form. Please refer to the person specification to find further information of the evidence required under each heading. Please also refer to the candidate guidance attached below which provides more detail on how to complete your application.

INTERNAL CANDIDATES: Please note that we are unable to progress you to shortlisting unless we have received your Line Manager Approval form. Please submit this in line with the closing date. Thank you.



PLEASE NOTE: Police Officers are not eligible to apply for Police Staff posts whilst these are advertised internally.

What Are Our Benefits

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as: 

• Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays
• Employee Assistance programme and a range of wellbeing support programmes
• Free access to on-site gyms
• Discounts from various retailers via the Blue Light Scheme and Vectis Card
• Cycle to Work Scheme
• Hybrid/Agile working (role dependant)
• Flexible working opportunities
• Local government pension scheme
• Range of support networks     
• Generous maternity/paternity and adoption leave entitlements    
• Generous sick pay provisions   
• Option to become a member of UNISON, the public service union
  
  

Diversity and Welsh language

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.

Gwent Police provide a positive action support programme for underrepresented groups. To find out more please email Brian & Clare via [email protected] or visit our positive action page here: Positive Action | Gwent Police.

We are proud to be a Welsh speaking policing service and welcome applications from candidates with Welsh Language skills.

Disability Confident Employer

We are recognised as a disability confident employer, we aim to recruit and retain disabled people, and people with health conditions, for their skills and talent. You can indicate on your application form whether you require any support or adjustments to enable you to do the job, or to assist you with your application.