Installation & Service Planner

About Us: Johnson Controls is a global leader in building technology and solutions, dedicated to creating a safer, more sustainable world. We are seeking a motivated and detail-oriented Installation & Service Planner to join our dynamic team.

Job Description: As an Installation & Service Planner, you will play a crucial role in ensuring our field labor force meets customer requests and expectations efficiently. Your responsibilities will include:

• Scheduling and Dispatching: Coordinate and dispatch field labor based on the nature of the call, urgency, contractual obligations, available resources, and customer needs.
• Documentation and Coordination: Document, prioritize, and organize all service requests to ensure timely completion.
• Service Call Management: Work closely with service technicians to complete all assigned service calls and meet service level targets.
  
  

Key Responsibilities

• Schedule and dispatch field labor force to meet customer requests and expectations.
• Document, coordinate, prioritize, and organize all service requests.
• Ensure service requests are completed on schedule.
• Collaborate with service technicians to meet service level targets.
  
  

Qualifications

• Proven experience in scheduling and dispatching field labor.
• Strong organizational and prioritization skills.
• Excellent communication and coordination abilities.
• Ability to work under pressure and meet deadlines.
• Familiarity with service level agreements and targets.
  
  

Why Join Us

• Competitive salary and benefits package.
• Opportunity to work with a global leader in building technology.
• Supportive and collaborative work environment.
• Career growth and development opportunities.