Inside Sales Specialist

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’ s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com.

The Product Specialist is an integral part of a Customer Interaction Centre. You will be speaking to end users about patient choice whilst delivering Convatec Solutions. An excellent communicator with a can-do attitude working to enhance Convatec’s reputation and market share by providing ethical solutions to Customer needs.

Key Responsibilities:

• Communicating directly with End Users and Healthcare Professionals in relation to Convatec solutions.
• Lead follow-up with end users regarding products and services, using solution based selling skills, facilitate conversions to Convatec products/services.
• Develop new sales opportunities using inbound, outbound calls, email and Live Chat
• Has awareness of stoma types and can suggest tailored product solutions meeting individual customer circumstances
• Drive individual performance through convatec values to meet agree sales Key Performance Indicators.
• Prioritises workload, ensuring pipline is kept up to date whilst delivering world class service to end-users.
• Maintaining up to date knowledge of new products and services available to our customers
• Demonstrates proficiency in the use of databases and focuses on gathering essential information efficiently, using data to explore further opportunities.
• Adherence to standard operating procedures within the department whilst understanding the “why” and continuously looking for improvement
  
  
  

Skills & Experience:

• High levels of empathy with active listening skills
• Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
• Ability to work collaboratively with internal and external stakeholders
• High Level of organisational skills and an ability to prioritise workload whilst multitasking
• Excellent verbal, written and face to face communication skills
• Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
• Ability to work independently and as a team
• Proven track record of working towards KPI’s and targets
• Attention to detail with a high level of accuracy
• Telephony and CRM system experience
  
  
  

Qualifications/Education:

• Proven track record in a Sales Role
• Experience of recognising sales opportunities
  
  
  

Travel Requirements

This role may require travel for meetings, coaching, conferences, and patient events.

Working Conditions

Hybrid working 3 days per week in the office.

Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.

This is stepping outside of your comfort zone.

This is work that’ll move you.

#LI-Onsite

#ForeverCaring

#ForeverConvatec

#WeAreConvatec

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!